Sharon Williams
Unemployed
Glen Burnie,US
27
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Medical Leave
1 Year 3 MonthsCare Giver
2 Years 7 Months- Assisted parent with daily tasks during health crisis.
- Provided compassionate care and support to individuals with diverse needs, ensuring comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity in their routines.
Customer Service Representative/Data Entry
5 Months- Managed inbound calls from a call queue, providing timely assistance to customers.
- Entered catalog orders.
- Checked and confirmed product pricing for accuracy.
- Inspected inventory levels to maintain stock availability.
- Took credit card payments.
- Issued credits.
Receptionist/Administrative Assistant/Data Entry
3 Years- Answered all incoming calls from switchboard.
- Organized and distributed all mail and prepared all outgoing mail.
- Answered incoming calls, directing inquiries to appropriate departments and enhancing communication.
- Prepared and organized care disposition letters for distribution.
- Recorded daily tally of tasks completed and revised day-to-day forms.
- Handled daily tally and revised day-to-day forms.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Managed care disposition letters.
- Processed and assisted with the test center and healing orders.
Customer Service Representative/Data Entry
4 Months- Answered high volume of inbound calls (averaged about 200 per day).
- Assisted customers with orders, high volume of data entry, status, problem solving, edits, prevent cancellations.
- Maintained back-order database to ensure efficient records and sales.
- Worked with transportation to ensure timely delivery and help with the outside sales team daily.
- Entered all documentation into computer during calls and submitted orders via client billing systems and checked inventory levels through SAP.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back-order availability, future inventory, and special orders.
- Answered constant flow of customer calls in queue.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
Receptionist/Customer Service/Data Entry
3 Years 3 Months- Trained all new cashiers and receptionists, cashiering, resolving customer issues, support for tag title overflow, customer service follow-up.
- Established rapport with customers and walked them through sales and registration process.
- Met or exceeded all sales and performance goals.
- Participated in daily team meetings led by manager.
- Remained current and up to date on all new products and initiatives and completed all required.
- Confirmed all performance reviews, goal translations, and sales reviews with managers and incorporated feedback into the sales process.
- Interacted effectively with the team to ensure high quality and timely expedition of customer requests.
Education
Diploma
Skills
Multi-line Phone Systems
Data Entry
Customer Service
Medical Terminology
Point Click Care
AS400
Microsoft Office
High volume call center
Building lasting customer rapports
Documentation
SAP
Upselling
Conflict resolution
HIPAA
Medical Office
Time Management
Problem solving
ACD calls
Team player
Customer Retention
Product Knowledge
Empathy
Negotiation
Technical Support
Timeline
Medical Leave
Unemployed
01.2025 - 04.2026Read More
Care Giver
Home
10.2021 - 05.2024Read More
Customer Service Representative/Data Entry
SERVV International
07.2019 - 12.2019Read More
Receptionist/Administrative Assistant/Data Entry
Hanover Hall Nursing & Rehab Facility
06.2015 - 06.2018Read More
Customer Service Representative/Data Entry
Elias Wilf Corporation
01.2015 - 05.2015Read More
Receptionist/Customer Service/Data Entry
Antwerpen Automotive
02.1999 - 05.2002Read More
Glen Burnie High School
Diploma
Read More