Victoria Thomas
Glen Burnie,MD
Summary
Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities.
Enhance program operations by delivering skilled, efficient and well-organized support to program staff. Focused on optimizing procedures to minimize wasted time and resources. Good oral and written communication, relationship-building and prioritization skills.
Overview
15
15
years of professional experience
Work History
Security Program Assistant
Catholic Charities of Baltimore
Baltimore , MD
04.2020 - Current
- Produced well-written, comprehensive reports and documents.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
Direct Support Professional Caregiver
Catholic Charities of Baltimore
Baltimore , MD
12.2017 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Assisted with meal planning to meet nutritional plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Residential House Manager
NCIA -National Center on Institutions Alternatives
Baltimore , MD
08.2008 - 07.2017
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Conducted required fire drills and emergency preparedness drills.
- Submitted work orders for needed repairs to maintenance department for quick turnaround.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
Education
Associate of Applied Science - Human Services
Anne Arundel Community College
Arnold, MD06.2014
Certified Medication Technician - Medication Administration
Maryland Board of Nursing
Baltimore , MD08.2010
Certified Nursing Assistant - Nursing
Anne Arundel Community College
Arnold, MD06.2009
GNA - Nursing
Anne Arundel Community College
Arnold, MD05.2007
Skills
- Advanced Excel
- Creative Problem-Solving
- Operations Assistance
- Multi-Line Phone Systems
Timeline
Security Program Assistant
Catholic Charities of Baltimore
04.2020 - Current
Direct Support Professional Caregiver
Catholic Charities of Baltimore
12.2017 - Current
Residential House Manager
NCIA -National Center on Institutions Alternatives
08.2008 - 07.2017
Associate of Applied Science - Human Services
Anne Arundel Community College
Certified Medication Technician - Medication Administration
Maryland Board of Nursing
Certified Nursing Assistant - Nursing
Anne Arundel Community College
GNA - Nursing
Anne Arundel Community College
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