SHARON A. HELMER
Sherman Oaks,CA
Summary
- A challenging position utilizing my qualifications and experience to attain a career in a sales environment that will also benefit a progressive company.
- Excellent interpersonal skills
- Proficient supervisory, management and training skills
- Highly motivated, positive and thrives on responsibility
- Expertise in customer relations and sales
- Extensive education background including teaching/administration/counseling
Overview
54
54
years of professional experience
Work History
Customer Service Representative
WRS - Women's Referral Service
01.2000 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CO-OWNER
PANORAMA PRINTERS, INC.
01.1987 - 01.2000
- Developed sales and marketing plans for a successful offset printing company doing over $1,000,000 annually in revenue
- Created, trained and motivated sales team to help achieve production goals
- Directly involved with decision making in all aspects of company development, policies and procedures.
OUTSIDE SALES/SALES MANAGER
Lombard Graphics, Inc.
01.1979 - 01.1987
- Oversaw and supervised sales staff of a printing brokerage firm doing over $750,000 a year in sales
- Interacted extensively with sales personnel with an expertise in establishing business relationships and customer loyalty.
TEACHER/ADMINISTRATOR/COUNSELOR
Various Schools
01.1970 - 01.1979
- Taught high school Spanish and Ethics classes
- Created customized lesson plans with hands-on activities that met the needs of different styles of learning
- Instituted effective classroom management by establishing behavioral rules, consequences and rewards
- As a member of the administrative team was involved in all decision making pertinent to school policy and procedures with regard to teachers and students
- Conducted teacher workshops
- Consultant on curriculum scheduling and public relations
- Implemented a referral source for the school community working closely with businesses in surrounding areas
- Teacher/Counselor Supervisor and College Scholarship Counselor
- Organized college night and career programs
- Set up a standardized testing program and also established an in-service training program for teachers to administer and interpret standardized test scores.
Education
MS Degree - Counseling: Option School Counseling -
California State University
Los Angeles, CACredential - Standard Designated Services Life Credential -
California State University
Los Angeles, CABA Degree - Major, Spanish - Minor, Education -
Mundelein College
Chicago, ILSkills
- Account Updating
- Paperwork Processing
- Complaint Resolution
- Complaint resolution
- Report preparation
- Recordkeeping strengths
Timeline
Customer Service Representative
WRS - Women's Referral Service
01.2000 - 08.2023
CO-OWNER
PANORAMA PRINTERS, INC.
01.1987 - 01.2000
OUTSIDE SALES/SALES MANAGER
Lombard Graphics, Inc.
01.1979 - 01.1987
MS Degree - Counseling: Option School Counseling -
California State University
Credential - Standard Designated Services Life Credential -
California State University
BA Degree - Major, Spanish - Minor, Education -
Mundelein College
TEACHER/ADMINISTRATOR/COUNSELOR
Various Schools
01.1970 - 01.1979
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