Sharon C. Johnson
Dunwoody,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Seeking a full time customer service role that will utilize my problem solving skills, time management and willingness to help others resolve their problems.
Overview
7
7
years of professional experience
Work History
Account Executive-Sales Agent
Accuquote
01.2023 - 10.2023
- Responsible for selling life insurance products to existing and prospective customers in inbound and outbound remote call center environments.
- Sell life insurance products to existing and new customers
- Contracted with several carriers for final expense, term, whole life and universal life insurance
- Consult and provide information on different types of insurance to customers
- Perform outbound and inbound calls to customers for insurance needs
- Meet Performance goals set by company on sales, call volume and adherence
- Meet compliance training and licensing requirements for various states
- Currently licensed in 22 states for life insurance
Remote Licensed Healthcare Agent,
Broadpath
08.2022 - 12.2022
- Seasonal Employee during annual enrollment period
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Consulted with customers to determine best product choices and advised on pros/cons of each medical plan to fuel decision-making
- Aimed to close sales on first call
- Completed AHIP certification for 2022-2023 for Annual enrollment period as vendor agent
- Collaborated with team members and vendor management to ensure adequate service and purchase process for customers
- Became SME in Medicare Advantage and prescription plans to give customers best advice and plans to meet their individual needs.
- Educated clients on insurance policies and procedures.
Remote Licensed Property and Casualty Agent
TTEC
03.2022 - 08.2022
- Completed licensing program to gain licensure in 40 states to sell property and casualty products
- Consulted with customers to determine best product choices and advised on pros/cons of each auto insurance plan to fuel decision-making
- Performed needs analyses for customers to determine proper plans and pricing
- Connect with customers to educate them on new product offerings, regulation changes, and specific changes to policies.
Remote Licensed Healthcare Agent,
Broadpath
09.2021 - 12.2021
- Seasonal Employee during annual enrollment period
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Consulted with customers to determine best product choices and advised on pros/cons of each medical plan to fuel decision-making
- Aimed to close sales on first call
- Completed AHIP certification for 2021-2022 for Annual enrollment period as vendor agent
- Collaborated with team members and vendor management to ensure adequate service and purchase process for customers
- Became SME in Medicare Advantage and prescription plans to give customers best advice and plans to meet their individual needs.
- Educated clients on insurance policies and procedures.
Life and Health Sales Agent
Independent
01.2021 - 03.2021
- Transitioned to sales role from claims role to gain broader expertise in health and life insurance industry
- Specialized in selling Medicare supplemental products, including Medicare Advantage and prescription drug plans
- Contacted pre-qualified leads to discuss life insurance products
- Connect with customers to educate them on new product offerings, regulation changes, and specific Medicare/Medicaid support needs
- Increased sales and customer satisfaction through personalized servicing
- Completed licensing program to gain licensure in 15 states to sell life, and health products.
Remote Licensed Healthcare Agent
Connection Point
08.2020 - 12.2020
- Seasonal Employee during annual enrollment period
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Aimed to close sales on first call
- Completed AHIP certification for 2020-2021 for Annual enrollment period as vendor agent
- Collaborated with team members and vendor management to ensure adequate service and purchase process for customers.
- Educated clients on insurance policies and procedures.
Insurance Authorization Specialist
Accentcare
03.2019 - 08.2020
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Claim Adjustment Specialist
UnitedHealthcare
10.2016 - 03.2019
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Analyzed information gathered by investigation and reported findings and recommendations.
Education
Bachelor of Science - Business Administration, Business Management
University of South Carolina
Columbia, SCMaster of Business Administration - Finance, Accounting, Insurance, and Management
Saint Leo University
Skills
- Strong Communication
- Analytical Thinking
- Customer Service
- Attention to Detail
- Active Listening
Additional Information
- Licenses & Education , Life, Accident and Health Insurance license Property & Casualty License (40 states) License #10679306
Timeline
Account Executive-Sales Agent
Accuquote
01.2023 - 10.2023
Remote Licensed Healthcare Agent,
Broadpath
08.2022 - 12.2022
Remote Licensed Property and Casualty Agent
TTEC
03.2022 - 08.2022
Remote Licensed Healthcare Agent,
Broadpath
09.2021 - 12.2021
Life and Health Sales Agent
Independent
01.2021 - 03.2021
Remote Licensed Healthcare Agent
Connection Point
08.2020 - 12.2020
Insurance Authorization Specialist
Accentcare
03.2019 - 08.2020
Claim Adjustment Specialist
UnitedHealthcare
10.2016 - 03.2019
Bachelor of Science - Business Administration, Business Management
University of South Carolina
Master of Business Administration - Finance, Accounting, Insurance, and Management
Saint Leo University
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