Sharonda Bronson
Raeford,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SYKES
Fayetteville, North Carolina
05.2015 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Education
Lincoln High School
Jersey City, NJ06-2003
Skills
- Paperwork Processing
- Account updating
- Consultative Sales
- Information Security
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Order Processing
- Customer consulting
- Receiving support
- Customer Service
- Account Management
- Creative Problem Solving
- Research
- Call Center Operations
- Clerical Support
- Problem-solving abilities
- Problem Resolution
Timeline
Customer Service Representative
SYKES
05.2015 - 08.2018
Education
Lincoln High School