Sharonda Dandridge

Entered demographics, verified medical insurance, made outbound calls to update accounts. Entered ICD-10 and CPT codes.

• Used data entry skills to accurately document and input statements.
• Generated monthly billing and posting reports for management review.

• Provide excellent customer service for client managers and insured parties' worldwide requesting certificate of insurance or auto identification cards. Operate company insurance account management system, spreadsheet software and word processing software to obtain insurance data and issue certificates. Initiate communicate with Client Managers and others to obtain information.
• Process guidelines and print insurance documents. Evaluate certificate information against company standards for accuracy.

• Processed refunds and reissued checks on escrow accounts research and analytical skills. Assistant team lead.
• Performed random audits of the processors entries for accuracy.
• Data Entry Operator (1998-1999)

• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Checked for accuracy by verifying data and records.
• Conducted audits of existing data entry processes.