Sharonda Reese
Fond Du Lac,WI
Summary
Dedicated customer service representative with a proven ability to facilitate communication and optimize service. Recognized for attention to detail and critical thinking in resolving customer issues.
Results-driven representative with a strong focus on critical thinking and customer satisfaction. Experienced in managing billing issues and optimizing service offerings. Eager to leverage skills in a dynamic environment to improve client experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Charter Communnications
Fond Du Lac, WI
03.2021 - Current
- Facilitated communication with customers to address and resolve billing issues.
- Implemented changes to account information to enhance accuracy and user experience.
- Clarified account information for customers to ensure accurate knowledge and effective management.
- Oversaw the systematic addition and removal of services to optimize service portfolio and improve client satisfaction.
Cornerstone
Caregiver
Fond Du Lac, WI
11.2025 - 04.2026
- Traveled to client homes to administer essential care and support services.
- Supported daily needs fulfillment to ensure smooth workflow and client satisfaction.
- Provided supportive companionship to foster emotional connections and improve quality of life.
- Performed routine cleaning tasks to ensure a safe and welcoming environment.
- Organized and prepared meals in advance to streamline daily cooking and promote healthy eating habits.
Intregrity Residential Services
Personal Care Technician
Fond Du Lac, WI
03.2022 - 03.2023
- Facilitated home care support for individuals with disabilities.
- Provided supportive companionship to foster emotional connections and improve quality of life.
- Crafted and presented meals to enhance dining experiences and customer satisfaction.
- Assisted in maintaining cleanliness and organization of workspaces. Supported team members in achieving a tidy environment. Contributed to overall hygiene standards through regular cleaning tasks.
Education
Bachelor of Science - Business
Southern New Hampshire University
Manchester, NH10-2026
Bachelor of Science - Criminal Justice
Chicago State University
Chicago, IL12-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Friendly, positive attitude
- Time management
- Dependable and responsible
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Cornerstone
Caregiver
11.2025 - 04.2026
Intregrity Residential Services
Personal Care Technician
03.2022 - 03.2023
Customer Service Representative
Charter Communnications
03.2021 - Current
Bachelor of Science - Business
Southern New Hampshire University
Bachelor of Science - Criminal Justice
Chicago State University