Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharonda Simmons

Charleston,SC

Summary

Results-driven Referral Coordinator with expertise in patient scheduling and referral management. Proven ability to enhance operational processes and ensure quality assurance, contributing to improved patient care outcomes.

Dynamic team leader with a strong background in healthcare operations. Skilled in developing training programs and streamlining communication between departments. Committed to fostering a collaborative environment that enhances patient care and service delivery.

Detail-oriented professional with extensive experience in referral management and quality assurance. Known for implementing effective protocols that optimize workflows and improve patient satisfaction, driving measurable improvements in healthcare operations.

Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.

Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.

Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.

Overview

20
20
years of professional experience

Work History

Referral Coordinator

Neighbors Pediatrics
Charleston, SC
04.2023 - Current
  • Coordinated patient referrals to ensure timely access to specialized care.
  • Managed electronic health records to maintain accurate patient information and streamline processes.
  • Communicated effectively with patients and providers regarding referral status and next steps.
  • Assisted in developing referral management protocols to enhance operational efficiency.

Team Leader

Medical University Of South Carolina Musc
Charleston, SC
09.2019 - 04.2023
  • Led cross-functional teams to optimize patient care processes and improve service delivery.
  • Developed training programs for new staff to enhance operational efficiency and team performance.
  • Implemented quality assurance measures to ensure compliance with health regulations and standards.
  • Analyzed workflow data to identify areas for improvement, driving strategic enhancements in service delivery.
  • Facilitated communication between departments to streamline operations and enhance collaborative efforts.
  • Mentored junior team members, fostering professional development and encouraging best practices in patient care.
  • Coordinated interdisciplinary meetings to align objectives and improve overall departmental effectiveness.
  • Evaluated team performance metrics, implementing strategies that enhanced productivity and service outcomes.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Referral Management Specialist

Medical University Of South Carolina Musc
Charleston, SC
07.2012 - 09.2019
  • Led cross-functional teams in developing strategic initiatives to enhance operational efficiency.
  • Implemented process improvements that streamlined workflow and reduced turnaround times.
  • Developed training programs for staff, improving knowledge retention and service delivery.
  • Analyzed operational data to identify trends, informing strategic decision-making processes.

Quality Assurance Analyst

NCO
North Charleston, SC
01.2007 - 10.2010
  • Conducted comprehensive software testing to identify defects and ensure product quality.
  • Developed and executed test plans, cases, and scripts for various applications.
  • Collaborated with cross-functional teams to address quality issues and implement solutions.
  • Reviewed requirements and specifications to enhance test coverage and accuracy.
  • Coordinated with development teams to facilitate timely resolution of identified issues.
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Education

Business Administration

Trident Technical College
Charleston, SC
05.2024

High School Diploma -

Middleton High School
Charleston, SC
05.1996

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Patient scheduling
  • Multi-line phone proficiency
  • Medical terminology knowledge
  • Appointment scheduling
  • Follow-up coordination
  • Google suite proficiency
  • Lead generation
  • Multi-line telephone operation
  • Organizational growth
  • Healthcare systems
  • Referral wait list management
  • MS office expertise
  • Outbound calls
  • Medical scheduling
  • Referring physician communication
  • Diagnostic appointments
  • Patient records oversight
  • Appointment reminders
  • Referral tracking

Timeline

Referral Coordinator

Neighbors Pediatrics
04.2023 - Current

Team Leader

Medical University Of South Carolina Musc
09.2019 - 04.2023

Referral Management Specialist

Medical University Of South Carolina Musc
07.2012 - 09.2019

Quality Assurance Analyst

NCO
01.2007 - 10.2010

Business Administration

Trident Technical College

High School Diploma -

Middleton High School