Sharonda Spencer
Okolocha Medical Corporation
Hammond,IN
1
Language
1
Certification
26
years of professional experience
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Medical Assistant
5 Years 2 Months- Greet patients as they arrive at the medical facility.
- Verify a patient name and date of birth at all times.
- Evaluate and conduct eye exams.
- Assist with answering phone calls and scheduling appropriately or directing them to the appropriate department or staff member.
- Schedule appointments and manage the appointment calendar when needed.
- Maintain patient records and update information as necessary
- Assist with administrative tasks such as filing, faxing, and scanning documents when needed.
- Assist the front desk with filing charts as needed and preparing the clinic for future clinic appointments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Supervisor
20 Years 5 Months- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Trained new employees on store policies, procedures, and customer service standards.
- Managed inventory levels, conducting regular stock counts to prevent shortages or overages.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Coordinated scheduling to optimize staff coverage during peak hours, improving customer service levels.
- Implemented process improvements that streamlined inventory management and reduced stock discrepancies.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members, enhancing staff performance and retention rates.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Led initiatives for employee engagement, fostering a positive work environment and team cohesion.
- Collaborated with cross-functional teams to execute promotional events that increased foot traffic and sales.
Education
Healthcare Management - Online course
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
Skills
Medical terminology
Communication skills
Patient care
Customer service
Front desk
Sales
Time management
Retail math
Basic math
Intake
Organizational skills
Phone etiquette
Word processing
Languages
English
Certification
Certified clinical medical assistant
Timeline
Medical Assistant
Okolocha Medical Corporation
07.2021 - CurrentRead More
Supervisor
Target
02.2001 - 07.2021Read More
Ultimate Medical Academy
Healthcare Management from Online course
Read More
National Performance Specialty
Certified Clinical Medical Assistant from Certified Clinical Medical Assistant
Read More