ShaRonda Sumner
Houston
Summary
Dynamic Patient Service Representative with a proven track record at Village Medical, excelling in administrative support and customer service. Adept at managing medication refills and insurance verification, demonstrating strong attention to detail and interpersonal skills. Committed to enhancing patient experiences and streamlining processes for optimal service delivery.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Village Medical
Houston
10.2022 - Current
- Streamline appointment scheduling process to assist patients in accessing services.
- Enter electronic messages to providers, ensuring timely communication.
- Manage medication refill and specialist referral requests for patient convenience.
- Serve as liaison between medical staff and providers, supporting patient requirements.
- Conduct insurance verification to ensure service eligibility.
- Update patient information in Athena health system for accurate record-keeping.
- Direct callers to appropriate clinics to facilitate their needs.
- Accurately document patient information to support continuity of care.
Customer Account Specialist
Comcast Cable
Houston
10.2014 - 10.2022
- Reviewed customer accounts to resolve concerns and enhance service quality.
- Ensured accurate order entry for packages and billing codes.
- Operated multiple computer systems to assist customers effectively.
- Adhered to delegated tasks from leadership to meet operational goals.
- Utilized de-escalation tactics to improve customer experiences.
- Provided peer assistance to foster a collaborative work environment.
- Achieved monthly metrics while meeting all required AUX goals.
- Scheduled appointments and followed up with customers regularly.
Volunteer & Client Services/Administrative Assistant/Front Desk Receptionist
Empower (Non-Profit)
Flint
09.2010 - 07.2014
- Review, screen, scheduled volunteer interviews, and conduct background checks
- Maintained CEO appointment schedule by planning and scheduling meetings, conferences, teleconferences, and oversaw and made arrangements including travel
- Filing and organizing volunteer file folders.
- Scheduling or assisting with conference calls and appointments.
- Answer the telephones, respond to inquiries as appropriate, and direct calls to appropriate parties and/or take accurate messages
- Maintain a professional atmosphere in entrance lobby
- Greet visitors courteously and inform appropriate employees of their arrival
- Assist guests in arranging local transportation
- Maintained and oversaw vendor relations
- Maintain, schedule, and set-up conference rooms for internal and external meetings
- Receive, transmit, and distribute faxes and other deliveries
- Sort and route incoming mail
- Make arrangements for in or out of office breakfast/lunch/dinner meetings
- Perform light clerical work as needed
Bartender
Famous Dave's
Flint
04.2011 - 06.2014
- Greeted guests and processed beverage orders from servers or directly from guests.
- Mixed drinks, cocktails, and other beverages per company standards.
- Verified guest identification to ensure compliance with age requirements for alcohol purchase.
- Managed assigned house bank and adhered to all cash handling protocols.
- Collected payment for drinks served and balanced all receipts accurately.
- Maintained fully stocked bar area by preparing inventory and purchasing requisitions as needed.
- Served snacks and food items to guests seated at the bar when appropriate.
- Demonstrated extensive knowledge of food and beverage products, menus, and promotions.
Cable Dispatcher
Comcast Cablevision
Flint
05.2005 - 09.2010
- Scheduled and dispatched workers to locations based on customer needs and requests.
- Communicated technical details regarding cable connection processes.
- Resolved customer issues and complaints to ensure optimal service.
- Utilized electronic dispatch equipment for timely customer installation and trouble service assignments.
- Prioritized and dispatched work orders to service technicians based on customer service requests.
- Monitored technician work order status, adjusting assignments as needed throughout day.
- Maintained regular contact with technicians for support and service level adjustments.
- Placed outbound calls to customers pre-and post-service, enhancing communication.
Education
Medical Billing and Coding -
Purdue Global University
Lafayette, IN08.2022
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TXSkills
- Administrative support
- Customer service
- Self-motivation
- Attention to detail
- Multi-tasking ability
- Interpersonal skills
- ICD-10-CM knowledge
- CPT knowledge
- HCPCS coding knowledge
- Written and verbal communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Timeline
Patient Service Representative
Village Medical
10.2022 - Current
Customer Account Specialist
Comcast Cable
10.2014 - 10.2022
Bartender
Famous Dave's
04.2011 - 06.2014
Volunteer & Client Services/Administrative Assistant/Front Desk Receptionist
Empower (Non-Profit)
09.2010 - 07.2014
Cable Dispatcher
Comcast Cablevision
05.2005 - 09.2010
Medical Billing and Coding -
Purdue Global University
Bachelor of Science - Nursing
The University of Texas At Arlington