Sharon Marie Vazquez Rosado
575 Dyer Ave Apt C32 Cranston ,RI
Summary
Proven Shift Supervisor at Wendy’s, adept in staff management and cash handling, enhanced customer satisfaction through effective resolution of complaints and rigorous quality checks. Excelled in employee training, ensuring workplace safety and operational efficiency. Demonstrated ability to lead teams to exceed service standards, embodying a customer-oriented approach with a focus on continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Shift Supervisor
Wendy’s
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Nursing Assistant
Abraham Home Care Provider
01.2025 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Nursing Assistant -
Your Choice of CNA Training Program
Rhode Island12.2024
High School Diploma -
Colegio Educativo Lazaro
Puerto Rico05.2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Cash handling expertise
- Staff motivation
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- Vital signs monitoring
- Mobility assistance
- Companionship and emotional support
- Light housekeeping
- Client documentation
Languages
Spanish
Full Professional
English
Elementary
Timeline
Nursing Assistant
Abraham Home Care Provider
01.2025 - Current
Shift Supervisor
Wendy’s
Nursing Assistant -
Your Choice of CNA Training Program
High School Diploma -
Colegio Educativo Lazaro
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