Sharrie Bozzi
Mt. Dora,United States
Summary
Dedicated and confident with proven strong communication skills. Recognized for energetic outgoing demeanor and effective problem solving skills. Very proactive when it comes to professional skills in team leadership and training. Proficient in overseeing daily operations, staff activities and schedules. Knowledgeable about customer service and client satisfaction.
Overview
9
9
years of professional experience
Work History
Juvenile Detention Officer
Florida Department Of Juvenile Justice
11.2022 - Current
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Reduced repeat offenses through active involvement in rehabilitation efforts such as counseling sessions, educational programs, and vocational training.
Customer Service Representative
Charter Communnications
08.2015 - 11.2022
- Complete offline tasks for customer support, such as mailing statements, call logs, etc.
- Correct errors in billing system as required ( ICOMS and CSG )
- Manage customer contact when needed
- Compile data for reporting and analysis.
- Provide feedback, clarification, and trends to leadership.
- Participate in special projects when needed.
- Perform all other duties as assigned
- Enforced adherence to legal and company policies and procedures and reported related training or management compliance gaps.
- Improved customer satisfaction scores by applying superior conflict resolution and problem-solving skills.
- Meet or exceed department's quality and productivity goals.
Education
High School Diploma -
Philadelphia Learning Academy
Philadelphia, PA06.2017
Skills
- Training Delivery
- Human Relations
- Suicide Prevention
- Substance Abuse Knowledge
- Computer Proficiency Skills ( IE Microsoft office )
- Organizational Skills
- Data Entry
- Account Updating
- Customer Relations
- Customer Service
- Account Management
- Professional Telephone Demeanor
Timeline
Juvenile Detention Officer
Florida Department Of Juvenile Justice
11.2022 - Current
Customer Service Representative
Charter Communnications
08.2015 - 11.2022
High School Diploma -
Philadelphia Learning Academy
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