Sharron Connlies
Tranzact Insurance Solutions
2755 E Ledbetter Drive Apt 1102,TX
5
years of professional experience
Dynamic sales professional with a proven track record at GEICO, excelling in client relations and lead generation. Adept at building rapport and delivering persuasive sales presentations, consistently exceeding performance metrics. Resilient under pressure, I leverage technical support skills to enhance customer satisfaction and drive revenue growth.
Work History
Customer Service Representative
2 Years 3 Months- Managed inbound customer calls, resolving policy, billing, and coverage questions with clear, accurate communication.
- Processed policy updates, endorsements, and account changes while maintaining strict data accuracy.
- Documented customer interactions and service requests in CRM systems for consistent account history.
- Explained insurance options, billing details, and claim steps using approved scripts and product knowledge.
- Resolved customer concerns by identifying issues quickly and coordinating appropriate follow-up actions.
- Adhered to service quality standards, compliance requirements, and confidentiality guidelines during every interaction.
- Supported claim-related inquiries by gathering details and directing customers to proper resources.
- Adapted quickly to new procedures, systems, and customer needs in fast-paced call center environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales Agent
3 Months- Generated insurance quotes and explained policy options to match customer coverage needs.
- Built rapport with prospects through outbound calls and consultative sales conversations.
- Processed applications accurately while following underwriting guidelines and carrier requirements.
- Maintained detailed CRM records for leads, policy updates, and customer follow-ups.
- Coordinated with carriers and internal teams to support timely policy issuance.
- Applied compliance standards during sales discussions and documentation handling.
- Followed call scripts and sales procedures to improve consistency across customer interactions.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of health care richarproducts or services to promote sales.
Security Officer
4 Months- Monitored access points and verified credentials to maintain secure facility entry
- Conducted regular patrols to identify safety hazards, unauthorized activity, and policy violations
- Responded to alarms and incidents, following site procedures and escalation protocols
- Documented shift activity, incident details, and security concerns in clear reports
- Observed CCTV feeds and coordinated with supervisors on suspicious behavior or breaches
- Assisted visitors, employees, and contractors with directions while enforcing site rules
- Inspected doors, gates, and restricted areas to confirm proper locking and perimeter security
- Communicated effectively with law enforcement, emergency responders, and site personnel during incidents
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Education
High School Diploma
Skills
Client relations
Customer assistance
Sales training
Technical support
Resilience under pressure
Call control
Sales presentations
Networking
Persuasion techniques
Adaptability to change
Objection handling
Paperwork processing
Lead generation
Making offers
Building rapport
Performance tracking
Brand awareness
Product demonstrations
Timeline
Sales Agent
Tranzact Insurance Solutions
07.2026 - CurrentRead More
Security Officer
Securitas Security Services USA
08.2025 - 12.2025Read More
Customer Service Representative
GEICO
01.2022 - 04.2024Read More
Gwynn Park
High School Diploma
Read More