Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharron Connlies

Memphis,TN

Summary

Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding finance and insurance standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

8
8
years of professional experience

Work History

Service Representative

GEICO
Carmel, IN
01.2023 - Current
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Resolved customer complaints promptly and efficiently.
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Contributed ideas on how to improve processes related to customer service delivery.
  • Resolved customer concerns with friendly and knowledgeable service.

Fraud Specialist

Genpact
Richardson, TX
08.2015 - 09.2022
  • Investigated and analyzed complex financial transactions for evidence of fraud.
  • Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
  • Reviewed customer accounts, documents and electronic records to detect suspicious activities.

Education

High School Diploma -

Gwynn Park High School
Brandywine, MD
06.2002

Some College (No Degree) - Psychology

St Augustine’s College
Raleigh, NC

Skills

  • Service Recommendations
  • Membership Renewals
  • Account Management
  • Remote Assistance

Timeline

Service Representative

GEICO
01.2023 - Current

Fraud Specialist

Genpact
08.2015 - 09.2022

High School Diploma -

Gwynn Park High School

Some College (No Degree) - Psychology

St Augustine’s College

Similar Profiles

CREATE PROFILE
Sharron Connlies