Sharron Jones

Patient Access Representative

• Registered patients using Epic EMR, verified demographics, updated medical records, scheduled appointments, and documented patient information to ensure accurate and efficient processing.
• Schedule and coordinate appointments based on provider availability, patient needs, and department guidelines.
• Communicate and collaborate with physicians, nurses, clinical teams, insurance companies, and other departments to ensure smooth patient flow.
• Provided compassionate support to assist patients in navigating the registration process.
• Maintain HIPAA compliance when handling confidential patient and medical information.
• Gather accurate information quickly in a fast paced environment.

• Executed accurate coding and billing of medical claims for diverse hospitals and nursing facilities, ensuring timely reimbursements.
• Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
• Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
• Expertly transcribed medical reports for a variety of physicians in a hospital setting.

• Delivered compassionate, professional support to patients by managing appointments, inquiries, referrals, and healthcare needs, enhancing patient satisfaction.
• Utilize Epic Electronic Medical Record (EMR) system to access and update patient information, document interactions, review appointments, and support clinical workflows.
• Verify and update patient demographics, insurance information, and medical records while maintaining accuracy and confidentiality.
• Maintain HIPAA compliance and protect sensitive patient information during all patient interactions.
• Collaborate with physicians, nurses, medical staff, and administrative teams to ensure a smooth and positive patient experience.
• Collected accurate patient information efficiently in a fast-paced environment, contributing to operational effectiveness.