Sharron Rieves
Indianapolis,IL
Summary
I am a professional, who is seeking a career within a company that acquires a strong community presence as well as one in which I can advance.
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
16
16
years of professional experience
Work History
Front Desk Coordinator
Infinity Eye Care
03.2025 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
Endoscopy Checkout Clerk
Eskenazi Healthcare
01.2019 - Current
- Company Overview: Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health's values.
- Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting
- Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served (i.e. neonatal, infant, pediatric, preschool, school-age, adolescent, adult, geriatric)
- Checks-out patients
- Establishes priorities, meets deadlines, follows written and verbal instructions
- Knowledge of third party payers, familiar with ICD9, modifiers and coding related to clinic check-out
- Knowledge of patient scheduling procedures
- Retrieves medical records as needed and prepares chart for physician visit
- Discusses the patient obligation policy with patient/family
- Accountability for accuracy of data collected and entered into systems
- Communicates effectively and maintains a positive working relationship with patients, management and employees to promote teamwork and positive image of Eskenazi Health
- Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health's values.
Ophthalmic Tech
Eskenazi Healthcare
01.2019 - 11.2024
- Company Overview: Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence.
- Performs all imaging eye modalities including Humphrey Visual Fields, Goldman Visual Fields, Confrontational Visual Fields, Pachemetry, Fundus Photography/Florescence Angiogram, OCT, Pentacam Topography, IOL Master/Immersion - A Scan, Manual and auto lensometry
- Performs manual refraction and auto refraction
- Performs basic biomicroscopy
- Demonstrates knowledge of the following tests and when they should be used: Stereo, Amsler Grid, Neuro Color plates, CFVF, Afferent Pupil Defect, Motility Assessment, Cover Test with the basic strabismus diagnosis
- Dilates patients' eyes and administers topical ophthalmic and oral medications per physicians orders
- Performs tonometry.
- Performs surgical scheduling if required
- Performs stocking and cleaning of exam rooms and maintains clinics equipment
- Participates in surgical or research studies
- Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence.
Driver Career Coordinator
DM Bowman Inc.
01.2018 - 01.2019
- Make outbound and receive inbound calls daily to multi-carrier leads and manage personal applicant work list
- Interview and prescreen applicants, order and review required reports and submitted documents to ensure compliance with the Department of Transportation guidelines and established company guidelines.
- Review and process applications as I receive them, fax, internet, mail or in person at a timely matter
- Upon approval contact applicants with a conditional offer of employment, schedule, arrange travel to orientation and hotel stay.
- Facilitate orientation and ne hire onboard information
- Attend schools, work one locations facilitated presentation of the company and sign up new drivers
- Assist co-workers as needed
Driver Recruiter
Celadon Trucking
01.2016 - 01.2018
- Make outbound and receive inbound calls daily to multi-carrier leads and manage personal applicant work list
- Interview and prescreen applicants, order and review required reports and submitted documents to ensure compliance with the Department of Transportation guidelines and established company guidelines.
- Review and process applications as I receive them, fax, internet, mail or in person at a timely matter
- Upon approval contact applicants with a conditional offer of employment, schedule, arrange travel to orientation and hotel stay.
- Facilitate orientation and ne hire onboard information
- Daily, read electronic mail and reply in timely matter
- Assist co-workers as needed.
Customer Service Advocate
AT&T
01.2009 - 01.2016
- Assist customers with billing questions and general requires, provided resolution of payments concerns.
- Changed price plans and made account adjustments as needed.
- Review and process applications as I receive them, fax, internet, mail or in person at a timely matter
- Start, stop and reinstate services
- Handled escalated calls from customers
- Processed check and credit card payments.
Education
Associate of Arts - Business Administration
American InterContinental University
Hoffman Estates, IL09.2010
Certificate - Micro-Computerized Business Systems
The College of Office Technology
Chicago, IL01.1995
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Electronic recordkeeping
Timeline
Front Desk Coordinator
Infinity Eye Care
03.2025 - Current
Endoscopy Checkout Clerk
Eskenazi Healthcare
01.2019 - Current
Ophthalmic Tech
Eskenazi Healthcare
01.2019 - 11.2024
Driver Career Coordinator
DM Bowman Inc.
01.2018 - 01.2019
Driver Recruiter
Celadon Trucking
01.2016 - 01.2018
Customer Service Advocate
AT&T
01.2009 - 01.2016
Certificate - Micro-Computerized Business Systems
The College of Office Technology
Associate of Arts - Business Administration
American InterContinental University
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