Word
Sharron Sutton
Summary
Driven professional with a proven track record in customer service and recruitment, notably at True Blue / Labor Ready. Excelled in problem-solving and critical thinking, enhancing customer loyalty and streamlining hiring processes. Skilled in data entry and active listening, adept at managing high-volume tasks efficiently, significantly improving operational workflow and client satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative /Truck Dispatcher
Monumental Concrete / Chaney Enterprises
10.2014 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Recruiter
True Blue / Labor Ready
07.2011 - 10.2014
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Collaborated with hiring managers to understand job requirements and expectations.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Education
High School Diploma -
Potomac Senior High School
Temple Hills, MD06.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Problem Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Excel
Dispatch
Timeline
Customer Service Representative /Truck Dispatcher
Monumental Concrete / Chaney Enterprises
10.2014 - 06.2024
Recruiter
True Blue / Labor Ready
07.2011 - 10.2014
High School Diploma -
Potomac Senior High School
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