Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sharry White

Sharry White

Hollister

Summary

Well-qualified dispatcher and customer service rep with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dispatcher

Wilson Heating & Air
02.2023 - Current
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of 7 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Monitored vehicle locations to coordinate timely arrivals.

Customer Service Representative

Vendito Group
10.2021 - 11.2022
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Interlachen High School
Interlachen, FL
05-2019

Skills

  • Driver communication
  • Call handling
  • Schedule coordination
  • Conflict resolution
  • Customer relationship management
  • Team collaboration
  • Navigation support
  • Quickbooks proficiency
  • Time management
  • Customer needs assessment
  • Technical problem solving
  • Account updating

Certification

  • CNP - Certified Notary Public

Timeline

Dispatcher

Wilson Heating & Air
02.2023 - Current

Customer Service Representative

Vendito Group
10.2021 - 11.2022

High School Diploma -

Interlachen High School

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Sharry White