Shartavia Banks

ELGIN,IL

Summary

Experienced in managing daily operations within a restaurant environment, including staff scheduling and inventory control, resulting in improved efficiency and service levels. Developed and implemented training programs for team members, which enhanced customer service and operational performance. Monitored compliance with food safety and sanitation standards, ensuring a safe dining environment. Analyzed customer feedback to identify areas for improvement, driving continuous enhancement of service quality.

Overview

years of professional experience

2009

years of post-secondary education

Work History

Financial Aid Advisor III

CEC Perdoceo

Schaumburg, Illinois

03.2020 - Current

Guided students through financial aid processes, ensuring compliance with federal regulations and enhancing application accuracy.
Developed and delivered financial literacy workshops, improving students' understanding of funding options and repayment strategies.
Mentored junior advisors on best practices in financial aid counseling, fostering a collaborative and knowledgeable team environment.

Assistant Manager

Taco Bell

Carpentersville, Illinois

05.2016 - 03.2020

Led daily operations by managing staff scheduling and inventory control, improving overall efficiency and service levels.
Developed and implemented training programs for team members, enhancing customer service and operational performance.
Monitored food safety and sanitation standards, ensuring compliance with health regulations and maintaining a safe environment.
Fostered a positive team environment by promoting collaboration and open communication, enhancing employee morale and retention.
Analyzed customer feedback and operational reports to identify areas for improvement, driving continuous enhancement of service quality.

Fraud Specialists

Chase Bank

ELGIN

02.2014 - 09.2015

Analyzed complex fraud patterns using advanced analytical tools, leading to enhanced detection and prevention strategies.
Maintained an up-to-date knowledge of relevant laws, regulations, industry practices and best practices relating to fraud prevention.
Reviewed customer accounts, documents and electronic records to detect suspicious activities.
Investigated and analyzed complex financial transactions for evidence of fraud.

Education

South Elgin High School

South Elgin, IL

Skills

Financial aid compliance
Financial literacy training
Team mentorship
Operations management
Customer service enhancement

Inventory control
Sanitation standards
Food safety compliance
Staff scheduling

Timeline