Sharvette Donaldson
Summary
Resourceful Manager with more than 15 years of success boosting efficiency and streamlining procedures for stores. Focused on smoothly overseeing financial, personnel and operational facets. Able to effectively balance targets with resources and optimize long-term success. Proficient in controlling shrinkage, overseeing inventory, and preventing loss. Skilled in bringing creative approaches to meeting client's need and business targets. Dedicated to keeping business operations sustainable in agile dynamic market.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Manager
Louis Vuitton - LVMH
09.2021 - Current
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Demonstrated leadership by making improvements to work processes and helping to train others
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Property Manager
The Connor Group
02.2021 - 08.2021
- Collected monthly assessments, rental fees, deposits and payments
- Solicited and analyzed bids for repairs, renovation and general maintenance
- Conducted apartment tours for potential tenants and answered any questions
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Inspected properties regularly to identify deficiencies and schedule repairs
- Developed and managed highly skilled on-site staff through recruitment, training and motivation
- Updated tenant and unit information to keep current in housing database.
General Manager
Ulta Beauty
02.2020 - 02.2021
- Achieve store budget and goals, and positive comparative (year-over-year) results
- Forecast and adjust payroll to maximize productivity, achieve sales and payroll goals and complete work load
- Analyze financial & operational reporting regularly, including visit results and strategize to improve
- Attract, hire, and retain a diverse team of top talent including boutiques and service positions
- Establish and communicate clear priorities, modeling a culture of open communications
- Ensure store standards and operational procedures are in compliance.
Department Manager
Gucci
07.2019 - 02.2020
- Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
- Analyze monthly store performance, reporting current business trend to cover every aspect of your departments business as well as competitor performance to ensure an increase
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and mystery shop goals are met
- Communicates company set KPI's and identifies strategies to ensure performance standards are met
- Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tier segment
- Lead daily store meetings to communicate current business trends and relevant updates.
Store Director
Sephora
02.2012 - 04.2019
- Managed $8.7 million dollar store volume
- Managed approximately 40 members on team
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques
- Assessed, and optimized elevated operations to target current and expected demands
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance
- Oversaw inventory management with cycle counts, audits and shrinkage control.
Education
Certified Cosmetologist Health & Beauty -
Palm Beach Academy of Health & Beauty
West Palm Beach, FL05.2010
Associate of Business Administration -
Saint Louis Community College
St Louis, MO05.2004
High School Diploma -
Gateway High School
St Louis, MO05.2002
Skills
- Operational budgeting
- Inventory management
- Staff training and development
- MS Office proficient
- Administrative support
- Vendor relationship development
Certification
- Certification in Cosmetology
- Makeup Artist Certification
- Esthetician Certification
Timeline
Team Manager
Louis Vuitton - LVMH
09.2021 - Current
Property Manager
The Connor Group
02.2021 - 08.2021
General Manager
Ulta Beauty
02.2020 - 02.2021
Department Manager
Gucci
07.2019 - 02.2020
Store Director
Sephora
02.2012 - 04.2019
Certified Cosmetologist Health & Beauty -
Palm Beach Academy of Health & Beauty
Associate of Business Administration -
Saint Louis Community College
High School Diploma -
Gateway High School
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