Sharyce Ferrell
San Diego,CA
Summary
Organized and reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Current Retail Lead at the San Diego Zoo and also grew fundamental knowledge of company organization practices through internship at Silvergate Bank.
Overview
6
6
years of professional experience
Work History
Retail Lead
San Diego Zoo
06.2019 - Current
- Handling money and assigning registers
- Boosted customer experiences by delivering superior customer service & issue resolution
- Updated tracking spreadsheets using Excel & Box
- Trained and mentored clerks into lead positions
- Overseeing operations at multiple locations
Retail Lead Loan
San Diego Zoo
03.2023 - 09.2023
- Frequently inspected production area
- Performed safety audits for multiple locations
- Created strategies to develop and expand existing customer sales, resulting in increase sales.
- Supervised clerks and motivated to maintain customer service and performance standards.
Payment Operations Intern
Silvergate Bank
01.2022 - 08.2022
- Shadowed and learned from multiple departments within the bank
- Completed reports and paperwork on information impacting operations.
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
Social Media Intern
VIP Outdoor Media
01.2018 - 01.2019
- Created engaging content to catch attention of potential customers.
- Conducted daily updates to social media profiles to boost company online presence.
Education
Bachelor of Science - Business Management
John Paul The Great Catholic University
Escondido, CA08.2022
Skills
- Customer Experience & Assessments
- Communication & Collaboration
- Safe Food Handling Practices
- Advertising Strategy
- Excel & Box Proficient
Timeline
Retail Lead Loan
San Diego Zoo
03.2023 - 09.2023
Payment Operations Intern
Silvergate Bank
01.2022 - 08.2022
Retail Lead
San Diego Zoo
06.2019 - Current
Social Media Intern
VIP Outdoor Media
01.2018 - 01.2019
Bachelor of Science - Business Management
John Paul The Great Catholic University
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