Sharyl Knece
Lancaster
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
25
25
years of professional experience
Work History
Supervisor
Glasfloss Industries
Lancaster
01.2016 - Current
- Supervised production schedules and ensured timely completion of tasks.
- Trained and mentored new employees on operational procedures.
- Facilitated communication between departments to streamline workflows and resolve issues.
- Trained new employees on company policies and procedures.
- Conducted performance evaluations to provide feedback and promote staff development.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Dispatch Lead
Time Warner Cable
Chillicothe
06.2007 - 02.2013
- Managed daily dispatch operations for service technicians and installation teams.
- Coordinated communication between departments to streamline service requests and updates.
- Oversaw scheduling of appointments, ensuring timely delivery of services to customers.
- Trained and mentored new dispatch staff on workflow procedures and system usage.
- Utilized dispatch software to track job progress and resource allocation effectively.
- Collaborated with field teams to resolve issues and improve service efficiency.
- Provided guidance and support to team members when needed.
- Investigated any customer concerns or complaints related to dispatch services.
- Provided training and guidance to new hires on dispatch procedures.
- Maintained accurate records of all assigned jobs and tracked progress of each job.
- Monitored workflow and adjusted staff schedules accordingly.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Created trouble tickets to dispatch to required technicians.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Advised personnel about accidents, weather conditions or other hazards.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Arranged for repairs to restore service and schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Supervisor
Adelphia Cable
Chillicothe
03.2000 - 10.2006
- Assisted customers with product inquiries and service issues.
- Recommended solutions to enhance customer satisfaction and retention.
- Processed billing inquiries and resolved account discrepancies efficiently.
- Educated customers on service features and promotions available.
- Trained and mentored new employees on operational procedures.
- Facilitated communication between departments to streamline workflows and resolve issues.
- Conducted performance evaluations to provide feedback and promote staff development.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Responded to customer questions regarding products, prices and availability.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
Certificate. - Business Management
Tri-County JVS
Nelsonville, OH05-1990
GED -
Ross County
Chillicothe06-1988
Skills
- Employee training
- Performance evaluation
- Dispatch coordination
- Customer service
- Effective communication
- Quality control
- Performance management
- Verbal and written communication
- Troubleshoot service issues
- Task delegation
- Priority management
- Attention to detail
Timeline
Supervisor
Glasfloss Industries
01.2016 - Current
Dispatch Lead
Time Warner Cable
06.2007 - 02.2013
Supervisor
Adelphia Cable
03.2000 - 10.2006
Certificate. - Business Management
Tri-County JVS
GED -
Ross County