Sharyn Gonzalez
East Elmhurst,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Server
Fogo De Chao
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Busser
Catch Steak
05.2022 - Current
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Supported servers by responding to guest needs and retrieving items.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Server
Coffee Inn
03.2020 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate Degree in Hospitality - Hospitality And Tourism
Politecnico Internacional
Bogota, Colombia06.2015
Ecotourism
Politecnico Internacional
Bogota, Colombia04.2014
Skills
- Customer Service Excellence
- Hospitality and Professionalism
- Safe Food Handling Practices certified
- Calm and Professional Under Pressure
- Attention to Detail
- Dining Customer Service
- Cash Handling
- High-Volume Dining
Timeline
Server
Fogo De Chao
06.2023 - Current
Busser
Catch Steak
05.2022 - Current
Server
Coffee Inn
03.2020 - 06.2022
Associate Degree in Hospitality - Hospitality And Tourism
Politecnico Internacional
Ecotourism
Politecnico Internacional
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