Shashe-Ann Dyer
Customer Service Specialist
Kingston
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sagility
11.2023 - Current
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Digicel
12.2022 - 02.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Kellits High School
Clarendon 05.2001 -
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CITY AND GUILDS
Skills
Paperwork Processing
Product Knowledge
Complaint resolution
Call Management
Appointment Scheduling
Account updating
Data Collection
CRM Software
Project management abilities
Documentation
Service Upselling
Call Center Operations
International sales support
Live chat support
Additional Information
Proficient in Microsoft Office, I possess the ability to adjust my behavior to accommodate the working environment., I am very computer savvy., Exceptional work ethics and Professionalism., I am self-motivated. As a result, I can multitask and carry out any given task with minimal Supervision., I have a great command of customer service., Great verbal and Communication skills., 7 months working experience in Customer Service
References
- Gloria Stewart (Pastor), Cornergatepentecostal@gmail.com, (876) 337-5536, Crofts Hill Pentecostal, Crofts Hill District, Clarendon
- Mrs. Brown Bryan (Teacher), Kayanbrownbryan@gmail.com, (876) 344-1598, Kellits High School, Kellits District, Clarendon
Timeline
Customer Service Representative
Sagility
11.2023 - Current
Customer Service Representative
Digicel
12.2022 - 02.2023
High School Diploma -
Kellits High School
05.2001 -
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CITY AND GUILDS
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