Shasmi Nisha
Emeryville,CA
Summary
Professional Practice Coordinator with over 10 years of experience in patient care coordination and administrative support. Known for effective communication and adaptability in fast-paced environments, consistently enhancing patient experiences through seamless scheduling, transfers, and collaboration with medical staff.
Overview
3
3
Languages
1
1
Certification
13
13
years of professional experience
Work History
Practice Coordinator 2
UCSF Benioff Children's Hospital- San Ramon
02.2022 - Current
- Cross-trained staff on front and back office procedures to enhance clerical support capabilities.
- Scheduled appointments for specialty providers, including new patient visits and follow-ups, while utilizing the work queue for the specific departments.
- Managed CRM messages, referrals, and documentation processes to support administrative and medical staff.
- Completed prior authorizations for gastroenterology, allergy, audiology, sports medicine, and orthopedic departments.
- Answered incoming calls to provide information and direct inquiries to appropriate medical personnel.
- Double-checked patient histories while coordinating follow-ups and appointments.
- Coordinated referrals with insurance companies and specialists, ensuring accurate patient chart documentation.
- Communicated effectively with medical staff regarding patient concerns, fostering collaboration.
Unit Assistant
Kaiser Permanente
05.2023 - Current
- Manages patient transfers and discharges using the ADT system in the electronic medical record.
- Paged doctors for emergencies, including scheduled procedures such as C-sections, deliveries, and med-stat.
- Responds to inquiries from the nurses' station, following up with patients and families.
- Greets patients and families entering the unit warmly.
- Schedules follow-up appointments for patients.
- Coordinated discharge details and informed family members about patient readiness.
- Collaborates with Discharge Coordinator on skilled nursing facility transfers, printing relevant chart sections.
- Delivered stat lab samples to laboratory and maintained supplies in nurses' utility room while ensuring all medical devices functioned properly and submitted tickets for any malfunctions.
- Cross-trained to cover multiple departments including Labor and Delivery, NICU, and Pediatrics.
Lead Patient Care Coordinator
Walnut Creek Naturopathic
06.2019 - 01.2022
- Developed workflows to streamline patient intake, registration, scheduling, and navigation.
- Handled high-volume calls, addressing patient needs and providing timely support.
- Explained test procedures per physician approval and updated patient charts with lab results.
- Facilitated training sessions for new patient care coordinators to strengthen team capabilities.
- Handled office inventory by ordering supplies and managing stock.
- Monitored pharmacy supply orders and inventory levels.
Acupuncturist Assistant
Natural Balance Acupuncture
06.2015 - 06.2019
- Coordinated acupuncturist schedule, scheduled appointments, registered new patients, and verified insurance eligibility to facilitate smooth patient flow.
- Managed 30+ daily communications with patients, case managers, hospitals, veteran affairs, and workers compensation, ensuring timely responses and support.
- Assisted in discharging patients at completion of office visit while answering any final logistical questions.
- Processed claims and resolved insurance rejections and billing issues, contributing to accurate and efficient revenue cycle management.
- Prepared patient invoices, co-pays, and processed electronic/cash payments at checkout.
Customer Service Representative
HonorHealth
06.2013 - 06.2015
- Directed incoming calls to appropriate units and external resources to ensure timely responses.
- Addressed inquiries from nurses' station and followed up with patients and families to ensure clear communication.
- Welcomed patients and families to the unit, creating a friendly and supportive atmosphere.
- Schedules follow-up appointments for patients.
- Coordinated patient discharge details with healthcare team to streamline process.
- Collaborates with Discharge Coordinator on skilled nursing facility transfers, printing relevant chart sections.
- Manages patient transfers and discharges using ADT system in electronic medical record.
- Ordered medical supplies from vendor to maintain stock levels. Retrieves medication from dumbwaiter system.
- Maintains business equipment, ensuring wireless carts are charged properly.
Education
High School Diploma -
Armijo High School
Fairfield, CA06-2012
Bachelor of Science - Cellular And Molecular Biology
San Francisco State University
San Francisco, CA05-2025
Some College (No Degree) - Licensed Phlebotomist
Contra Costa Medical Career College, Inc.
Antioch, CASkills
- EMR systems (Epic & Apex)
- Medical Terminology
- Basic Life Support
- 65 wpm
- Detail-oriented
- Customer service
- Effective communication
- Interpersonal communication
- Professional demeanor
- Adaptability
- Bilingual Communication
- Microsoft Expertise
- Insurance verification
- Problem-solving
- HIPAA and OSHA regulations
Languages
English
Full Professional
Hindi
Professional
Urdu
Professional
Certification
- BLS
- Phlebotomy Technician I
- CITI Good Clinical Practice
- Human Subjects Protection Training
- Responsible Conduct of Research - Biomedical Responsible Conduct of Research Course 1
Accomplishments
- San Francisco State University - College of Science and Engineering Department : Deans List 2023- 2025
Timeline
Unit Assistant
Kaiser Permanente
05.2023 - Current
Practice Coordinator 2
UCSF Benioff Children's Hospital- San Ramon
02.2022 - Current
Lead Patient Care Coordinator
Walnut Creek Naturopathic
06.2019 - 01.2022
Acupuncturist Assistant
Natural Balance Acupuncture
06.2015 - 06.2019
Customer Service Representative
HonorHealth
06.2013 - 06.2015
High School Diploma -
Armijo High School
Bachelor of Science - Cellular And Molecular Biology
San Francisco State University
Some College (No Degree) - Licensed Phlebotomist
Contra Costa Medical Career College, Inc.