Joyce Wilson
Stockton,Ca
Summary
A responsible and challenging position that offers and ultimately challenges my EPIC, Medical Assistant, Medical Records, Medical Billing Registration, Scheduling and Customer service skills.
currently remote work
Overview
9
9
years of professional experience
Work History
Practice Coordinator 2
UCSF Health
Emeryville, Ca
06.2022 - Current
- Provide clerical support to cancer departments carrying out standard and complex office procedures, authorizations, scheduling new patients and follow up appointments
- Gathers accurate registration demographics, calling insurance companies to verify insurance and submit paper and electronic authorization requests, Managing CRM, achieving above required calls in a timely manner
Office Associate
UCSF Benioff Children’s Hospital
Oakland, Ca
11.2020 - 06.2022
- Provide secretarial and clerical support to departments carrying out standard and complex office procedures, authorizations, scheduling new patients and follow up appointments
- Registration gathers accurate demographics, calling insurance companies to verify insurance and submit paper and electronic authorization requests
- Claim edit’s, Support Queue and arrange interpreter services for the Radiology Department
Specialist Clerk - On-Call
Alameda Health System JGP
San Leandro, Ca
06.2020 - 09.2021
- Extracts from medical records information concerning condition, treatment, tests, medications, operative procedures, and final diagnoses of patients discharged from county hospitals; and sends to appropriate legal, health care, and other agencies
- Prepares paperwork for admissions, discharges and transfers of patients; reviews medical papers received by mail and appropriately distributes or files; pulls and files charts, medical and lab sheets, etc
- In medical records; assists with preparation of payroll and scheduling documents; and types of forms, letters, memoranda, etc
Patient Financial Clearance
Stanford Healthcare
Newark, Ca
01.2016 - 11.2019
- Request authorization/scheduling for all patients, determine which patients do not require and request authorization on-line/manually, refer patients that may qualify for financial assistance with counselors
- Using RTE to determine patient eligibility, calling insurance companies to obtain benefits coverage under the patient’s plan
- Called patients to advise if they are out of network, self-pay or re-directed guidelines
ROI Specialist
Stanford Hospital
Redwood City, CA
08.2015 - 01.2016
- Respond to phone calls from medical, support personnel, patients, insurance and attorneys
- Log medical records request into EPIC, determine records that can be released, following HIPPA guidelines, scan medical records, escalate issues to manager that delay timely release of records
Education
Medical Assistant Certification -
Silicon Valley School of Technology
Diploma -
High School
Skills
- Department Leadership
- Medical Billing
- Collections
- ICD-9
- CPT Coding
- ROI
- RAF’s
- TAR’s
- CRM
- Referrals
- Call Center
- Medical Terminology
- Microsoft Word
- Excel Spreadsheet
- Outlook Express
- E Mail
- EPIC
- Abstraction
- Ambulatory
- EPIC Clinical Doc
- NEX GEN
- EMR
- IDX
- STOR
- Novus
- HEDIS
- QA Compass Navigator
- Scheduling
- Authorizations
- Claim edit’s
- Customer Service
- Radiology Customer Service
- Data Entry
- Analytical Skills
- EKG
- Phlebotomy
- Injections
- Medical Records
- Front Office
- Back Office
- Registration
- Leadership skills
- HIPAA compliance
- Appointment coordination
- Patient scheduling
- Insurance verification
- Medical terminology
- Referral management
- Insurance referral facilitation
- Strategic planning
- Records management
- Electronic health records
Timeline
Practice Coordinator 2
UCSF Health
06.2022 - Current
Office Associate
UCSF Benioff Children’s Hospital
11.2020 - 06.2022
Specialist Clerk - On-Call
Alameda Health System JGP
06.2020 - 09.2021
Patient Financial Clearance
Stanford Healthcare
01.2016 - 11.2019
ROI Specialist
Stanford Hospital
08.2015 - 01.2016
Medical Assistant Certification -
Silicon Valley School of Technology
Diploma -
High School