Shasta Bruce
Covington,WA
Summary
To work in a fast-paced, team-oriented environment where I can display my experience, training and knowledge while being challenged and constantly learning new aspects of my job field.
Overview
17
17
years of professional experience
Work History
Insurance Collections Specialist
Children's Therapy Center
11.2021 - Current
- Manage accounts receivable reports
- Support management with detailed reports on collection activities and progress towards departmental goals.
- Ensure accurate data entry by meticulously reviewing all claim submissions before sending them to insurance companies for processing.
- Collect payments and applied to patient accounts.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Work effectively with medical payers such as Medicaid and commercial insurances to obtain timely and accurate payments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Cultivated positive relationships with insurers by maintaining open communication channels and resolving disputes professionally.
- Monitored customer accounts to identify and rectify billing issues.
- Expedited month-end close procedures through efficient coordination with billing and finance teams.
Medical Billing Specialist
Parata Inc.
01.2009 - 11.2021
- Professional fee billing for different family practices, ObGyn and pain management clinics: Issaquah ObGyn, Ballard ObGyn, North Seattle Women’s Specialists, Acute Pain Management, Plumtree Family Health Center (Maryland), Kachina Family Practice (Arizona)
- Demographics entry, charge entry, payment posting
- Appeal denied claims, manage accounts receivable report
- Insurance verification
- CPT and ICD-9 coding review
- Handle unpaid and collection accounts
- Work directly with insurance companies, providers, and patients to get claims processed and paid.
Medical Billing Specialist
Providence Physician Services
01.2007 - 01.2009
- Submit paper and electronic claims, charge entry and patient demographics
- Appeal denials and non-payment
- Professional fee billing and follow-up.
Education
Graduate of the Medical Billing and Coding program, July 2006 -
Apollo College
12.2006
Skills
- Account Investigation
- Pleasant Telephone Demeanor
- Negotiation and Resolution
- Analytical and Critical Thinking
- Organizational Skills
- Medical Billing
- Insurance collaboration
- HIPAA understanding
- Follow-up skills
- Insurance Verification
- Accurate payment posting
- Team Collaboration
- Payment Processing
- Insurance Billing
Timeline
Insurance Collections Specialist
Children's Therapy Center
11.2021 - Current
Medical Billing Specialist
Parata Inc.
01.2009 - 11.2021
Medical Billing Specialist
Providence Physician Services
01.2007 - 01.2009
Graduate of the Medical Billing and Coding program, July 2006 -
Apollo College
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