Shatara Estes
Martinsville,VA
Summary
Resourceful Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
10
10
years of professional experience
Work History
Shift Manager
Biscuitville
Martinsville, VA
11.2021 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
- Organized special events such as holiday sales or promotional campaigns.
- Inspected work areas regularly for cleanliness and organization standards.
Customer Service Representative
Faneuil
Martinsville, VA
02.2021 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Warehouse Worker
Joyce Farms
Winston-Salem, NC
03.2015 - 10.2016
- Maintained stock levels in accordance with company policies.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
Education
High School Diploma -
Martinsville High School
Martinsville, VA06-2006
Skills
- Quality Assurance
- Inventory Control
- Safety Compliance
- Staff Development
- Equipment Troubleshooting
- Payment Processing
- Cash Handling
- Shift checklists
- Punctual and Reliable
- Training and mentoring
- Interpersonal Skills
- Staff Motivation
- Relationship Building
- Opening and closing procedures
- Decision-Making
Timeline
Shift Manager
Biscuitville
11.2021 - Current
Customer Service Representative
Faneuil
02.2021 - 10.2021
Warehouse Worker
Joyce Farms
03.2015 - 10.2016
High School Diploma -
Martinsville High School
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