Shatara Moon

• Responded to customer requests for products, services, and company information.
• Created and maintained detailed database to develop promotional sales.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Implemented and developed customer service training processes.
• Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
• Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

• Delivered friendly, professional service to 50+ guests per shift in a fast-paced cafe environment

• Greeted and assisted guests, managed seating, and coordinated table flow to maintain an efficient dining experience

• Provided food and beverage service while accurately handling multiple tables and guest requests simultaneously

• Assisted with large scale private and special events serving 100+ guests, helping coordinate seating, food service, guest needs, and overall event flow

• Communicated with kitchen and front-of-house teams to ensure accurate orders and timely service during high-volume shifts

• Handled cash and credit card transactions accurately while maintaining attention to detail during busy periods

• Resolved customer concerns professionally and worked quickly to find solutions that maintained guest satisfaction

• Maintained clean, organized, and properly stocked dining and service areas throughout each shift

• Supported opening and closing procedures, including restocking, cleaning, organizing, and preparing the restaurant for service

• Balanced multiple responsibilities in a high-pressure environment while maintaining professionalism and positive customer interactions

• Built strong communication, teamwork, time-management, and problem-solving skills through daily interaction with customers and coworkers

• Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Replaced merchandise stock throughout check-out lines and end-cap displays.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.

• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Greeted customers and responded to requests for information.
• Maintained organized and orderly front end and removed carts, baskets, and debris.
• Helped customers complete purchases, locate items, and join reward programs.
• Enhanced customer satisfaction by providing efficient and friendly service during checkout.