Shatara Smith
University Park,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Business Office Manager
Gardant Management Solutions
Kankakee, IL
05.2024 - Current
- Manage day to day administrative tasks
- Process invoices and manage A/P and A/R
- Prepare financial reports and statements
- Complete all verifications and collect necessary documents upon initial residency and recertification
- Oversee payroll, maintain employee records, process time cards
- Recruit, onboard, and train new employees
- Communicate company policies and updates
- Oversee resident collection
Assistant Property Manager
Morgan Properties
Richton Park, IL
05.2021 - Current
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Assistant Property Manager
Eastlake Management
Chicago, IL
07.2019 - 05.2021
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Kept accurate records of all resident and tenant correspondence.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Kept properties in compliance with Tax Credit, local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
Resident Services Coordinator
Mac Properties
Chicago, IL
03.2017 - 07.2019
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
- Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
Education
High School Diploma - undefined
Gwendolyn Brooks College Prep. Academy
Chicago, ILSkills
- Microsoft Office
- Tax Credit
- Relationship building and rapport
- Administrative support
- Expense report
- Scheduling
- Organization skills
- Time Management
- Account reconciliation
- Office administration
- Staff training and development
- Employee onboarding
- Office management
- Payroll and budgeting
- Credit and collections
- Payroll processing
- Relationship building
- Human resources management
Timeline
Business Office Manager
Gardant Management Solutions
05.2024 - Current
Assistant Property Manager
Morgan Properties
05.2021 - Current
Assistant Property Manager
Eastlake Management
07.2019 - 05.2021
Resident Services Coordinator
Mac Properties
03.2017 - 07.2019
High School Diploma - undefined
Gwendolyn Brooks College Prep. Academy