Shatarra Benton Parker

• Provide information in reference to customers’ credit card issues, ensure accuracy of the customers’ accounts, educate the customers concerning credit card options and make adjustments when possible based on customers’ status; input disputes for further arbitration; troubleshoot for online website provided technical assistance for work-at-home deployment

Responsible for processing certification requests for radiological services, focusing on non-clinical screening processes. Spoke directly with physicians' offices and imaging centers, taking inbound, non-clinical calls, gathering and entering accurate information, processing requests, researching and resolving issues. At times was required to speak with patients calling in to check status as well as work with the clinical staff transferring calls that need clinical review.

Provide information to customers regarding their credit card issues, ensure accuracy of the customers accounts, educate the customers regarding credit card options and make adjustments when possible based on customers status; input disputes for further arbitration; troubleshoot for online website and provided technical assistance for work at home employment. Managed high call volume while maintaining a professional and friendly demeanor with all customers.

• Tutored, Led Student Group Activities in After School Program, Executed planned activities for kindergarten

• Tutored and Substituted for Absent ACES Group Leaders; substituted for absent elementary teachers and high school teachers; created and implemented lesson plans for long-term absentee teachers, graded papers, handled discipline and managed daily classroom procedures

• Handled Customer Service for United Parcel Service (UPS); scheduled parcel pickups, communicated delivery and pickup information with UPS drivers; input delivery status and information into computer system

• Worked as cashier; Promoted to Front End Customer Service Manager; supervised cashiers; trained cashiers; managed cashiers’ schedules; handled Front End Customers’ needs