SHATAVIA MCGOWAN
Dallas,TX
Summary
Dynamic professional with a strong background in title management and customer service, dedicated to ensuring stakeholder satisfaction and compliance throughout the documentation process. Proven ability to collaborate effectively with teams and resolve complex issues, driving innovation and positive outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operations Process Fulfillment Representative
Santander Bank NA
Dallas, Texas
09.2021 - Current
- Collaborated with dealerships, customers, and state agencies to efficiently resolve title-related issues.
- Reviewed and processed complex title documentation, facilitating ownership and state transfers.
- Partnered with team members and departments to improve service delivery and operational efficiency.
- Maintained daily department correspondence, ensuring accurate and timely handling of inquiries.
Customer Care Advocate
IKS HEALTH SOLUTIONS
Coppell, Texas
12.2019 - 04.2020
- Delivered comprehensive assistance to patients through inbound and outbound calls regarding medical billing inquiries.
- Contacted patients to clarify specific encounters for timely resolution.
- Coordinated encounters with relevant departments for thorough review, ensuring accurate follow-up and response.
- Managed mailing of statements, claims, and requested documents, ensuring accuracy and timely delivery.
Customer Care Advocate
EVOLENT HEALTH
Bedford, Texas
11.2018 - 12.2019
- Facilitated prior authorizations, effectively navigating complex processes to enhance member experience.
- Supported members and providers with claims and pharmacy inquiries, ensuring timely and accurate resolution.
- Guided members in selecting or changing primary care physicians to ensure informed decisions.
- Followed up on inquiries to confirm resolutions and expedite claims reprocessing.
Finance Loan Advocate
ACE CASH EXPRESS CORP.
Irving, Texas
09.2016 - 11.2018
- Employed negotiation skills to create tailored payment arrangements, ensuring successful loan repayment.
- Demonstrated strong customer service skills during sensitive financial discussions, prioritizing customer satisfaction and fostering long-term retention.
- Managed inbound and outbound calls regarding payday and installment loans, ensuring timely resolution of inquiries to enhance customer experience.
- Maintained professionalism and upheld business standards while assisting customers, fostering positive relationships.
Education
High School Diploma -
DUNCANVILLE HIGH SCHOOL
Duncanville, TX05-2007
Skills
- Title management
- Document management
- Title analysis
- Problem solving
- Organizational skills
- Team collaboration
- Conflict resolution
Timeline
Operations Process Fulfillment Representative
Santander Bank NA
09.2021 - Current
Customer Care Advocate
IKS HEALTH SOLUTIONS
12.2019 - 04.2020
Customer Care Advocate
EVOLENT HEALTH
11.2018 - 12.2019
Finance Loan Advocate
ACE CASH EXPRESS CORP.
09.2016 - 11.2018
High School Diploma -
DUNCANVILLE HIGH SCHOOL