Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shateria Jenkins

Swainsboro,GA

Summary

I am very passionate when it comes to helping others. Customer Service is not just a job but a life style because I love what I do. Highly driven and motivated to meeting the needs of customers. Strive for perfection and will go above and beyond to make sure customers are satisfied with the service given. Detail-orient with excellent communication, interpersonal and creative thinking skills yet, aiming to leverage my abilities to successfully fill the vacancy at this company. Very confident that I have what it takes to help this company achieve goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Overnight Stock Associate

Wal-Mart
08.2016 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Used forklifts and pallet jacks to transport items.
  • Stocked shelves, racks and cases with new or transferred merchandise
  • Help assist and direct customers based on their need.
  • Developed and updated databases to handle customer data.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.

School Bus Driver

Emanuel Co. Schools
04.2021 - 04.2023
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Administered first aid to passengers in need.
  • Assisted in loading and unloading students and belongings.
  • Attended pre-trip meetings to support safe transport of students.
  • Drafted and submitted reports detailing trips, fuel, mileage, and hours.
  • Recorded bus route and made notes for substitute drivers.

Cashier

Dairy Queen Grill & Chill
07.2007 - 11.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Set up new sales displays each week with fresh merchandise.

Education

No Degree - Criminal Justice

Southeastern Technical College
Vidalia, GA
05.2025

High School Diploma -

Jenkins County High School
Millen, GA
05.2008

Skills

  • High Customer Service Standards Adherence
  • Verbal and Written Communication
  • Exceptional Telephone Etiquette
  • Cash Register Operations
  • Confidentiality Requirements
  • Sales Expertise
  • Creative Solutions
  • Conflict Resolution Techniques
  • Effective Customer Service
  • Leadership
  • Time Management
  • Computer and Typing Sills

Certification

054235695/CDL's

Timeline

School Bus Driver

Emanuel Co. Schools
04.2021 - 04.2023

Overnight Stock Associate

Wal-Mart
08.2016 - 05.2023

Cashier

Dairy Queen Grill & Chill
07.2007 - 11.2009

No Degree - Criminal Justice

Southeastern Technical College

High School Diploma -

Jenkins County High School

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Shateria Jenkins