Shaterica Esaw
Nashville,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Ascension Saint Thomas Urgent Care
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Insurance Customer Service Representative
Nationwide
07.2022 - 01.2024
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Customer Service Representative
Edfinancial Services
08.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
Unarmed Security Guard
Allied Universal Security Services
03.2019 - 08.2020
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
Education
High School Diploma -
Stratford STEM Magnet School
Nashville05-2019
Skills
- Medical terminology
- Office administration
- HIPAA guidelines
- Medical office administration
- Customer service
- Critical thinking
- Organization and time management
- Adaptable and flexible
Timeline
Medical Receptionist
Ascension Saint Thomas Urgent Care
01.2024 - Current
Insurance Customer Service Representative
Nationwide
07.2022 - 01.2024
Customer Service Representative
Edfinancial Services
08.2020 - 07.2022
Unarmed Security Guard
Allied Universal Security Services
03.2019 - 08.2020
High School Diploma -
Stratford STEM Magnet School
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