Shatha Haidar
Dearborn,MI
Summary
A reliable and efficient team player with a demonstrated track record of hard work and resourcefulness. Proficient in multitasking with a superior work ethic, adept problem-solving abilities, and exceptional organizational skills. Possesses a self-motivated mindset, actively seeking opportunities to enhance the work environment. Experienced in effective communicating, skilled negotiation, and adept management of events and groups. Known for being detail-oriented, an inquisitive learner, and possessing strong critical thinking skills.
Overview
4
4
years of professional experience
Work History
Member Service Specialist
Zeal Credit Union
10.2023 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Maintained training and worked effectively under high-pressure client services environments.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Member Service Representative
Zeal Credit Union
08.2022 - 10.2023
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted over 100+ customers on a daily basis.
Restaurant Waitress
Glasshouse Hookah Lounge
03.2022 - 10.2022
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served over 60+ in short time period.
- Completed credit payments via card processing systems.
Intern
Dearborn Police Department
09.2019 - 03.2022
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Maintained office schedule and calendar of workflow and meetings.
- Collected, arranged and input information into database system.
- Controlled traffic around accidents and crime scenes to support senior personnel
- Assisted and communicated with public in local events (food drives, council meetings, holidays, etc.).
- Assisted in COVID-19 vaccine sites; inserting immunization in medical records, checking in and making appointments, assisting in citizens needs'.
Beverage Cart Girl - Seasonal
Wyandotte Shores Golf Course
07.2021 - 10.2022
- Greeted each guest warmly and professionally, set positive tone for every interaction and delivered extraordinary customer service.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Engaged in suggestive selling and other sales techniques.
Sales Associate - Seasonal
Best Buy
10.2020 - 01.2021
- Assisted 20-30 guests daily.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Processed product returns and assisted customers with other selections.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained records related to sales, returns, and inventory availability.
- Recommended accessories and complementary purchases to boost revenue.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Education
Bachelor of Accountancy - Forensic Accounting
Wayne State University
Detroit, MI05.2026
Associate of Business Administration - Forensic Accounting
Henry Ford College
Dearborn, MI05.2024
High School Diploma -
Edsel Ford High School
Dearborn, MI05.2020
Skills
- Collaboration
- Records Administration
- Data Analysis
- Sales
- Leadership
- Organization
- Communication
- Customer Service
- Cash Handling
- Time Management
- Teamwork
- Conflict Management
- Credibility and Reliability
Hobbies
- Assists in theater productions at the Ford Community & Performing Arts Center. Stage manager; the director right hand and manages the flow of the productions. Organizes rehearsals and ensuring all performers and crew are aligned. Set designer; creating visuals, props, sets, and backdrops. Special effects makeup artist, realism makeup for performers.
- Road to Equal Justice partnered with PeaceTech Lab; purpose to fight prejudice, organize effectively, and uplift one another. Strategically learning to use data, statistics, and technology to empower the community. Working with a diverse demographic of influencers and activists.
- FBI Teen Academy Alumni member; acknowledgment of the dangers of drug usage, learned how to help injured individuals by reducing bleeding, and assisted in cleaning up dilapidated neighborhoods in Detroit, MI.
- Michigan Environmental Awareness (MEA); a student directed organization to restore Michigan's environmental beauty.
- DMM (Dawn Martin Management) Developing Model
Timeline
Member Service Specialist
Zeal Credit Union
10.2023 - Current
Member Service Representative
Zeal Credit Union
08.2022 - 10.2023
Restaurant Waitress
Glasshouse Hookah Lounge
03.2022 - 10.2022
Beverage Cart Girl - Seasonal
Wyandotte Shores Golf Course
07.2021 - 10.2022
Sales Associate - Seasonal
Best Buy
10.2020 - 01.2021
Intern
Dearborn Police Department
09.2019 - 03.2022
Bachelor of Accountancy - Forensic Accounting
Wayne State University
Associate of Business Administration - Forensic Accounting
Henry Ford College
High School Diploma -
Edsel Ford High School
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