Chelsea Dunlap
Jacksonville
Summary
Confident and energetic customer service representative passionate about serving customers. Thrives in A challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for A rewarding position where I can serve customers and increase customer retention.
Overview
8
8
years of professional experience
Work History
Member Service Specialist
TEKsystems
04.2025 - Current
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume.
- Analyzed consumer loan applications to ensure compliance with regulatory standards and company policies.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
Customer Service Representative
Ally Bank
07.2022 - 10.2023
- Ensure timely resolution of all issues by maintaining consistent communication with customers and making follow up calls.
- Develop up to date knowledge of company product and services to deliver support and service solutions in a better way.
- Provided proactive technical support and troubleshooting through customers accounts.
- Adapted quickly to changing priorities, demonstrating flexibility in service approach.
- Maintained up-to-date knowledge of products, policies, and promotions to assist customers effectively.
Mail Processing Clerk/Rural Mail Carrier
USPS
11.2019 - 12.2021
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to USPS standards.
- Operated various mail processing equipment, including automated sorting machines and postal scales.
- Maintained accurate records of mail volume and distribution using USPS tracking systems.
- Collaborated with team members to streamline workflow processes and improve operational efficiency.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
Sales Merchandiser
Coca-Cola
07.2018 - 11.2019
- Developed and executed merchandising strategies to optimize product placement and visibility.
- Collaborated with sales teams to analyze market trends and adjust inventory accordingly.
- Conducted regular store audits to ensure compliance with brand standards and promotional displays.
- Mentored junior staff on effective merchandising techniques and customer engagement strategies.
- Established strong relationships with key accounts, driving loyalty and repeat business through exceptional service.
Education
High School Diploma -
Samuel. W. Wolfson
Jacksonville, FL06-2015
Skills
- Time Management
- Communication
- Collaboration
- Decision-Making
- Teamwork
- Critical Thinking
- Active Listening
- Problem Solving
- Verbal & Written Communication
- Customer Service
- Microsoft Words, Power Point, Excel
- Strong empathy
Timeline
Member Service Specialist
TEKsystems
04.2025 - Current
Customer Service Representative
Ally Bank
07.2022 - 10.2023
Mail Processing Clerk/Rural Mail Carrier
USPS
11.2019 - 12.2021
Sales Merchandiser
Coca-Cola
07.2018 - 11.2019
High School Diploma -
Samuel. W. Wolfson
Refrences
Chrisendra Anderson, Mayo Clinic
305-315-6043
Susan Cruel, UF Health
904-526-2912