Summary
Overview
Work History
Education
Skills
Technology Summary
Certification
Timeline
Generic

Shatice Chatmon

Emporia,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tech. II

Unified Business Technology-Fort Gregg-Adams, VA
01.2023 - Current
  • Performs helpdesk service desk operations, Triage incident tickets using the Remedy and Service now Work Ordering System
  • Image, install software (adobe, google chrome, POI Slides) on devices using admin rights
  • Install CAC readers on Xerox printers
  • Remove hard drives and discard undisclosed material
  • Provided network registration of client equipment into the current installation software/asset management application
  • Provided proactive IT support and troubleshooting expertise, resolving complex technical issues promptly to minimize disruptions to daily operations.

IT Technician

KCN– Jarratt, VA
04.2017 - 01.2023
  • Configure, install, and support desktop computers (Dells), laptop computers (Dell, HP, Lenovo)
  • Work on Active Directory server Windows server
  • Add and remove workstations and users from local domain
  • Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates
  • Support proprietary software like Software Center, Pulse Secure, McAfee, outlook
  • Provide support for installation, configuration, and operation of scientific software
  • Support desktop maintenance, including inventory and software distribution
  • Security maintenance, including virus updates and patch management.

Education

Bachelor of Science -

OLD DOMINION UNIVERSITY
Norfolk, VA
05.2024

High School Diploma -

GREENSVILLE COUNTY HIGH SCHOOL
Emporia, VA
06-2014

Skills

  • Networking
  • Problem-Solving
  • Excellent Communication
  • Printer Support
  • Ticketing System Experience
  • Hardware Installation
  • Help Desk Support
  • Software Installation
  • Data Backup Management
  • Data Recovery
  • Risk Analysis
  • Team Leadership
  • Goal Setting

Technology Summary

SharePoint, Microsoft SQL Enterprise, Microsoft SQL, Server Compact Query Analyzer, Norton Ghost, Microsoft Project, Microsoft Visual FoxPro, Microsoft Visio, Remedy, Nortel VPN Client, Adobe Creative Cloud, Microsoft Office, Oracle, Windows, AIX, HP-UX, Solaris, DYNIX/ptx, NetWare, JavaScript, Python, Java, SQL, PL/SQL, PowerBuilder, HTML, PHP

Certification

  • CompTIA security plus

Timeline

Tech. II

Unified Business Technology-Fort Gregg-Adams, VA
01.2023 - Current

IT Technician

KCN– Jarratt, VA
04.2017 - 01.2023

Bachelor of Science -

OLD DOMINION UNIVERSITY

High School Diploma -

GREENSVILLE COUNTY HIGH SCHOOL

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Shatice Chatmon