Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shatika Armstrong

Buffalo

Summary

Dynamic Environmental Services Supervisor with a proven track record at Quest Services, excelling in hazardous materials handling and personnel management. Expert in training teams to uphold safety protocols and cleanliness standards, resulting in enhanced operational efficiency. Recognized for exceptional communication skills and a commitment to maintaining high-quality environments.

Overview

9
9
years of professional experience

Work History

Environmental Services Supervisor

Quest Services
02.2025 - Current
  • Supervised daily operations of environmental services team, ensuring adherence to cleanliness and safety standards.
  • Conducted regular inspections of facilities to identify and address maintenance or cleanliness issues promptly.
  • Led training in sanitation and cleaning practices.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Assistant Manager

Goodwill Industries Of Western, N.Y
11.2024 - 09.2025
  • Assisted in daily operations, ensuring smooth workflow and adherence to company standards.
  • Supported team members by providing training on new systems and processes.
  • Coordinated scheduling and task assignments among staff to optimize productivity.
  • Monitored inventory levels, facilitating timely restocking of supplies as needed.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Housekeeping Team Lead

Goodwill Industries Of North Georgia
02.2017 - 07.2024
  • Supervised daily housekeeping operations to ensure cleanliness and organization across multiple facilities.
  • Trained and mentored team members on best practices for efficient cleaning procedures and safety protocols.
  • Developed schedules for staff assignments, optimizing workflow and enhancing productivity in housekeeping tasks.
  • Conducted quality inspections to maintain high standards of cleanliness and adherence to company policies.

Education

High School Diploma -

Emerson High School
1405 Sycamore St Buffalo N.Y
06-1991

Skills

  • Hazardous materials handling
  • Custodial services skills
  • Checking supplies
  • Forklift use
  • Safety protocols
  • Personnel problem management
  • Facilities maintenance
  • Multitasking Abilities
  • Excellent communication
  • Task prioritization
  • Self motivation

Timeline

Environmental Services Supervisor

Quest Services
02.2025 - Current

Assistant Manager

Goodwill Industries Of Western, N.Y
11.2024 - 09.2025

Housekeeping Team Lead

Goodwill Industries Of North Georgia
02.2017 - 07.2024

High School Diploma -

Emerson High School

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