Shatima Williams
Saint Albans,NY
Summary
Dynamic Account Manager with a demonstrated history at Brookside Properties, achieving a 75% reduction in delinquencies. Expertise in financial analysis and customer service enhances the ability to generate insightful reports while fostering strong tenant relations. Proven track record in driving operational efficiency and enhancing overall performance. Aiming to leverage skills to further optimize account management strategies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager/Assistant Property Manager
Brookside Properties LLc
Indianapolis, IN
08.2022 - 11.2024
- Achieved a 75% reduction in reported delinquencies.
- Vetted various financial documents for correctness.
- Skillfully identified needs and requirements through engaging conversations.
- Compiled comprehensive reports on revenue and cost metrics.
- Addressed inquiries from customers swiftly via both email and phone.
- Managed tenant communications about account queries, billing discrepancies, and payment matters through telephone and email.
- Recruited candidates to enhance operational efficiency.
Leasing Consultant
Brookside Properties
Indianapolis, IN
05.2021 - 08.2022
- Logged all interactions with tenants meticulously.
- Implemented sales and marketing strategies to boost traffic.
- Ensured daily updates of resident records in the software system.
- Managed the process for obtaining insurance fees, tax contributions, and running expenses.
Cash Office Associate
K-Mart Stores
Woodmere, NY
05.1999 - 01.2016
- Oversaw distribution and management of store petty cash.
- Prepared and verified till balances.
- Ensured accurate reflection of daily transactions in financial records.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Generated comprehensive daily transaction summaries for management.
Education
Associate of Applied Science - Criminal Justice
Monroe College
Bronx, NYSkills
- Financial analysis
- Report generation
- Customer service
- Data management
- Account reconciliation
- Tenant relations
- Cash handling
- Account management
Certification
- 45 hour bank teller certification
- Jr Loan officer certification
Affiliations
- Book keeping
- Computer litterate
- Ability to multi-task
- Team Player
- Detail Oriented
- Organizational skills
Timeline
Account Manager/Assistant Property Manager
Brookside Properties LLc
08.2022 - 11.2024
Leasing Consultant
Brookside Properties
05.2021 - 08.2022
Cash Office Associate
K-Mart Stores
05.1999 - 01.2016
Associate of Applied Science - Criminal Justice
Monroe College