Shatora Everage
Life Insurance Advisor
Houston ,TX
Summary
Experienced with managing customer interactions and resolving issues efficiently. Utilizes communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining high service standards and fostering positive customer relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Home Health Aide
Kingsley Home Care
09.2023 - Current
- Developed and implemented personalized care plans encompassing daily routines, diet, exercise, and medication management for patient wellbeing.
- Communicated care strategies effectively to patients and families to guarantee understanding and adherence to prescribed care regimen.
- Assisted with personal care needs, including bathing and dressing, and provided transportation for patient appointments, ensuring comfort and support.
Life Insurance Agent
Luxe Life Consulting
07.2020 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Customer Care Specialist
Victoria's Secret
08.2022 - 03.2024
- Assisted customers with inquiries and resolved issues, ensuring high levels of satisfaction.
- Conducted performance reviews to maintain call quality standards and meet sales quotas.
- Collaborated with colleagues to enhance the customer service experience.
Leasing Professional
BG Staffing - BG Multifamily
02.2019 - 04.2021
- Guided prospective tenants through property visits, emphasizing key amenities and distinctive features.
- Facilitated and coordinated community events to enhance resident relations and engagement.
- Showcased expertise in diverse property classifications, from new developments to luxury apartments and senior living communities.
Research Administrator
MD Anderson Cancer Center
12.2007 - 08.2017
- Assisted with clinic preparations, ensuring efficient operations and adherence to protocols.
- Conducted research on patient adverse events data for monitor visits, contributing to vital pharmaceutical company collaborations.
- Coordinated interdepartmental communication and maintained accurate patient records, including the collection of copays and insurance information.
Outbound Sales Representative
Telecheck
05.2003 - 02.2007
- Addressed customer inquiries and resolved issues to enhance satisfaction and streamline check processing procedures.
- Collaborated with merchants to investigate check processing failures, ensuring accurate issue identification and fostering positive relationships.
Education
High School Diploma -
James Madison High School
Houston, TX05.2006
Bachelor's Degree - Healthcare Management Administration
University of Phoenix
Houston, TX09.2014
Skills
- Customer Service
- Communication Skills
- Microsoft Word
- Leadership
- Microsoft Excel
- Salesforce
- Epic
- CRM Software
- Project Management
- PubMed
- Google Cloud Platform
- Patient care
Certification
Licensed Life Insurance Advisor
Languages
English
Full Professional
Timeline
Home Health Aide
Kingsley Home Care
09.2023 - Current
Customer Care Specialist
Victoria's Secret
08.2022 - 03.2024
Life Insurance Agent
Luxe Life Consulting
07.2020 - Current
Leasing Professional
BG Staffing - BG Multifamily
02.2019 - 04.2021
Research Administrator
MD Anderson Cancer Center
12.2007 - 08.2017
Outbound Sales Representative
Telecheck
05.2003 - 02.2007
Bachelor's Degree - Healthcare Management Administration
University of Phoenix
High School Diploma -
James Madison High School
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