ShaTorey Horton
Shreveport ,LA
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.
Overview
2
2
years of professional experience
Work History
Clerk
Desoto Regional Health System
Mansfield, LA
08.2023 - 01.2025
- Organized and managed appointment scheduling for clients, customers, and visitors.
- Executed customer payment processing through cash registers and point-of-sale terminals, ensuring adherence to company policies and procedures.
- Delivered exceptional customer service consistently during interactions with internal and external stakeholders.
- Facilitated customer inquiries and resolved complaints with professionalism.
- Managed incoming phone calls with professionalism and courtesy to enhance customer service experience.
Substitute Teacher, K-12
DeSoto Parish School Board
Mansfield, LA
01.2023 - 02.2024
- Delivered classroom instruction by executing comprehensive lesson plans and providing individualized support to students.
- Facilitated constructive feedback sessions with educators regarding student behavior and academic performance.
- Oversaw classroom environments to ensure student safety and compliance with school regulations.
Education
Mansfield High School
Mansfield, LA05.2016
Skills
Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining processes and improving communication Fostered a customer-centric culture that prioritized client needs and expectations
Exhibited exceptional communication skills in conveying complex ideas clearly and concisely to diverse audiences
Applied advanced computer skills to support data management and improve information accessibility
Applied in-depth sales knowledge to optimize sales processes and improve overall team performance
Monitored and adjusted daily activities to ensure efficient use of time and resources
Facilitated cross-departmental collaboration and communication to drive project success and improve efficiency
Timeline
Clerk
Desoto Regional Health System
08.2023 - 01.2025
Substitute Teacher, K-12
DeSoto Parish School Board
01.2023 - 02.2024
Mansfield High School