Summary
Overview
Work History
Education
Skills
Timeline
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Shatori Sasser

Cedar,TX

Summary

Empathetic Customer Care Professional known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and effective communication. Excel in utilizing listening skills, patience, and adaptability to enhance customer satisfaction and foster positive outcomes.

Overview

6
6
years of professional experience

Work History

Dental Assistant

Wheatland Dental Care
Dallas, TX
05.2023 - 08.2024
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Took medical and dental history and recorded vital signs of patients.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Greeted patients upon arrival at the office and escorted them to an examination room.

Transportation Dispatcher

First Student
DeSoto, TX
04.2021 - 04.2023
  • Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
  • Investigated any customer complaints or issues relating to service levels or quality assurance standards.
  • Coordinated preventive maintenance for fleet vehicles to reduce downtime.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Ensured compliance with Federal Motor Carrier Safety Regulations.
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Prepared daily work and run schedules.

Customer Service/Transportation Dispatcher

Reliant Air Conditioning
Irving, TX
01.2019 - 02.2020
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Monitored drivers' progress and updated customers on their shipment status.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Utilized routing software to optimize delivery routes, improving efficiency.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Investigated any customer complaints or issues relating to service levels or quality assurance standards.

Education

PSG Certification - Polysomnography

Concorde Career College
Grand Prairie, TX
09-2024

Graduate Certificate - Dental Assistant

Concorde Career College
Grand Prairie, TX
09-2023

Skills

  • Professional customer service
  • Coaching and mentoring
  • Collaborative mindset
  • Conflict resolution
  • Attention to detail
  • Documentation and reporting
  • Human resources administration
  • Staff hiring and recruitment
  • Administrative skills

Timeline

Dental Assistant

Wheatland Dental Care
05.2023 - 08.2024

Transportation Dispatcher

First Student
04.2021 - 04.2023

Customer Service/Transportation Dispatcher

Reliant Air Conditioning
01.2019 - 02.2020

PSG Certification - Polysomnography

Concorde Career College

Graduate Certificate - Dental Assistant

Concorde Career College

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Shatori Sasser