Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHATORIA COFFER

Arlington,Tx

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

LTCG-Insurance
01.2023 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Conduent
11.2017 - 10.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.

Education

High School Diploma -

Robert E Lee High School
Tyler, TX
06.2012

Skills

  • Typing Proficiency
  • Microsoft PowerPoint
  • Critical Thinking
  • Customer Service
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Quality Control
  • Microsoft Word

Certification

  • Child Development Associate Training - 2015-2018

Timeline

Customer Service Representative

LTCG-Insurance
01.2023 - 05.2023

Customer Service Representative

Conduent
11.2017 - 10.2020

High School Diploma -

Robert E Lee High School

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SHATORIA COFFER