Shatorra Davis
IL
Summary
Skilled Documentation Specialist with a proven track record at Betterhealth, enhancing document quality and compliance. Expert in Adobe Creative Suite and adept at editing, I've significantly improved project readability and efficiency. Known for exceptional organizational skills and a knack for managing high-priority tasks, my contributions have streamlined operations and fostered cross-functional team support.
Overview
8
8
years of professional experience
Work History
Documentation Specialist
Betterhealth
02.2021 - 05.2024
- Developed customized templates to maintain consistent formatting across all company documents, increasing professionalism and readability.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Identified audit parameters to comply with quality standards.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
Patient Service Representative
Rush Medical Center
06.2018 - 01.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Application Support Team Lead
American Express
11.2016 - 03.2018
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Improved communication between support teams by developing a centralized ticketing system that streamlined issue tracking and resolution efforts.
- Contributed to product roadmaps by providing feedback from users on desired features and improvements based on support interactions.
- Reduced downtime with proactive monitoring of application health and performance.
- Established clear performance metrics for the support team, enabling accurate assessment of individual contributions and areas for improvement.
Education
Bachelors In Healthcare Administration - Healthcare And Administration
University of Illinois At Chicago
Chicago, IL04.2015
Skills
- Editing and proofreading
- API documentation
- Adobe Creative Suite
- Multimedia production
- Document Control
Timeline
Documentation Specialist
Betterhealth
02.2021 - 05.2024
Patient Service Representative
Rush Medical Center
06.2018 - 01.2021
Application Support Team Lead
American Express
11.2016 - 03.2018
Bachelors In Healthcare Administration - Healthcare And Administration
University of Illinois At Chicago
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