Shatosha Lewis
Dayton,OH
Summary
Skilled in customer service and computer proficiency, I excelled at Discover by efficiently resolving escalated calls, significantly enhancing customer loyalty. My expertise in active listening and critical thinking led to satisfactory outcomes, demonstrating my ability to address complex issues and improve repeat business.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Discover
06.2019 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
InfoCision
06.2014 - 03.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Gods Teen High School
Springfield Oh06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Computer proficiency
Timeline
Customer Service Representative
Discover
06.2019 - Current
Customer Service Representative
InfoCision
06.2014 - 03.2019
High School Diploma -
Gods Teen High School
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