Shatoya Wells
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
LaSalle
04.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced call resolution time through efficient problem-solving and communication skills.
CUSTOMER SERVICE REPRESENTATIVE
APAC
01.2022 - 03.2023
- Communicating with customers via inbound and outbound telephone calls, email or chat
- Providing prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately documenting and updating records in required systems.
CUSTOMER SUPPORT SPECIALIST
IBEX
01.2021 - 01.2022
- Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
- Responsible for daily communication with transportation providers
- Schedule route and dispatch trips to all manner of providers.
CUSTOMER SERVICE REPRESENTATIVE
IQOR.
09.2019 - 01.2021
- Prepare product or service reports by collecting and analyzing customer information
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Open and maintain customer accounts by recording account information.
Education
HIGH SCHOOL DIPLOMA -
Oak Ridge Highschool
06.2020
Skills
- Communication Skills
- Telephone Handling
- Data entry
- Analytical skills
- Claims Processing
- Microsoft office
- Google workspace
- Typing Skills (65 WPM)
- Organization Skills
- Troubleshooting Skills
- Multi-Tasking Skills
- Metrics
- Clerical Skills
- Conflict Resolution Skills
- High Call Volume
Timeline
Customer Service Representative
LaSalle
04.2023 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
APAC
01.2022 - 03.2023
CUSTOMER SUPPORT SPECIALIST
IBEX
01.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
IQOR.
09.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
Oak Ridge Highschool
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