Shaun Johnson
Orem,UT
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Candidate Relations Coordinator
Certiport, A Pearson VUE Business
09.2023 - Current
- Managed over 30 customer inquiries per day courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Manager
Joint Language Training Center
01.2010 - 02.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored over 100 associates on performance-oriented strategies and customer service techniques.
35L Counterintelligence Special Agent
United States Army
09.2000 - 02.2022
- Evaluated complex financial and accounting data and investigated financial network operations to trace monies, freeze funds and locate personal and business assets.
- Managed and led counterintelligence initiatives to identify, evaluate, counter and remove national security threats.
- Supervised and trained over 10,000 personnel on identifying counterintelligence threats and carrying out strategic tactics.
Education
Military Occupational Skill - Counter Intelligence
35L - Counter Intelligence Agent Course
Fort Huachuca, AZHigh School Diploma -
Centennial High School
Boise, IDSkills
- Customer Service and Assistance
- Interpersonal Communications
- Relationship Development
- Superior Organizational Skills
- Time Management
- Phone and Email Etiquette
- CompTIA Security Certified
- CompTIA Network Certified
- CompTIA A Certified
- Professional Tax Preparer
- Licensed Competitive Soccer Coach
- Bilingual - Spanish
Timeline
Candidate Relations Coordinator
Certiport, A Pearson VUE Business
09.2023 - Current
Customer Service Manager
Joint Language Training Center
01.2010 - 02.2022
35L Counterintelligence Special Agent
United States Army
09.2000 - 02.2022
Military Occupational Skill - Counter Intelligence
35L - Counter Intelligence Agent Course
High School Diploma -
Centennial High School
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