SHAUN AGRESOR
ANCHORAGE
Summary
Results-driven operations lead with extensive experience in team collaboration and process improvement. Recognized for innovative solutions that enhance workflow efficiency and achieve project objectives. Eager to leverage expertise to drive operational success.
Overview
11
11
years of professional experience
Work History
CSA
FEDEX EXPRESS
Anchorage
10.2025 - Current
- Supported customers with inquiries and delivered product information to enhance satisfaction.
- Processed shipping requests and tracked package status efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained detailed records of customer interactions and transactions to streamline future communications.
- Partnered with team members to coordinate services, ensuring timely delivery and customer satisfaction.
- Utilized FedEx systems to manage shipping logistics and documentation.
OPS LEAD
FEDEX EXPRESS
ANCHORAGE
12.2023 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that enhanced team performance and outcomes.
- Collaborated with diverse coworkers to accomplish goals and address product and service issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Facilitated cross-functional teamwork to streamline processes and improve overall productivity.
TEAM LEADER
FEDEX EXPRESS
ANCHORAGE
05.2019 - 12.2023
- Supervised daily operations of package sorting and delivery processes.
- Trained team members on safety protocols and operational procedures.
- Coordinated staff schedules to enhance workflow management.
- Monitored performance metrics to uphold service quality standards.
- Implemented process improvements to enhance workflow efficiency.
- Conducted regular team meetings to communicate updates and expectations.
- Delegated daily tasks to team members to maximize group productivity.
Material Handler
FEDEX EXPRESS
ANCHORAGE
11.2015 - 05.2019
- Loaded and unloaded packages using forklifts and hand trucks.
- Operated scanning equipment to track package movement.
- Sorted and organized shipments to enhance processing efficiency.
- Inspected packages for damage and ensured proper handling.
- Maintained cleanliness and safety standards in the work area.
- Trained new employees on safety procedures to ensure compliance and safety awareness.
- Collaborated with team members to consistently achieve daily shipment goals.
- Supported other warehouse personnel in completing tasks efficiently.
Education
High School Diploma -
WEST HIGH SCHOOL
Anchorage, AK05-2011
Skills
- Customer service
- Shipping logistics
- Conflict resolution
- Record keeping
- Performance monitoring
- Process improvement
- Time management
- Attention to detail
- Team collaboration
- Training development
Timeline
CSA
FEDEX EXPRESS
10.2025 - Current
OPS LEAD
FEDEX EXPRESS
12.2023 - 10.2025
TEAM LEADER
FEDEX EXPRESS
05.2019 - 12.2023
Material Handler
FEDEX EXPRESS
11.2015 - 05.2019
High School Diploma -
WEST HIGH SCHOOL