Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Shaun Bills

Merrillville,IN

Summary

High-energy retail management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

19
19
years of professional experience

Work History

DC Assistant General Manager

The Home Depot
01.2024 - Current
  • Assists with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product
  • Provides recommendations with the DC’s financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve
  • Leads to ensure operational excellence in all warehouse areas, efficient operations of warehouse management systems and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it’s appearance is conducive to creating a perfect load for our Stores and Customers
  • Coaches, trains, and develops management team informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
  • Ensure a culture of safety throughout the organization by following Home Depot safety policies and procedures – monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis

District Sales Manager

The Home Depot
09.2018 - 01.2024
  • Aligned database systems with district goals by automating processes and eliminating preventable errors.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Worked diligently with store leadership teams to forge lasting relationships and assist in solving unique business problems.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Tracked weekly sales to develop detailed reports for senior leadership, using Tableau, Sales Force, and Workflow.

Specialty Sales Manager

The Home Depot
09.2006 - 09.2018
  • Maintain friendly and professional customer interactions
  • Deliver excellent customer service by greeting and assisting each customer
  • Direct and supervise employees engaged in sales, inventory-taking and cash management
  • Determine associate promotions and demotions, and terminate employees when necessary
  • Completed series of training sessions in preparation to advance from Assistant Manager to Store Manager
  • Train associates to deliver outstanding customer service
  • Designed and implemented customer satisfaction metrics
  • Assist in recruiting and training new staff
  • Reorganized sales floor to meet company demands
  • Resolve customer complaints by exchanging merchandise, refunding money and adjusting orders
  • Trained in negotiations and time management.

Education

High School Diploma -

George Henry Corliss

Skills

  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Personnel training and development
  • Relationship building and management
  • Goal Setting
  • Team leadership expertise
  • Strategic planning skill
  • Training and development skill

Accomplishments

  • Received 9 “exceeds expectations” ratings on performance reviews
  • Consistently exceeded quarterly sales targets by 18% plan and 33% comp, leading the region as the #1 store for three consecutive years
  • Played an instrumental role in increasing voice of the customer ratings from 73% to 94% within 2 years as
  • Operations Sales Manager
  • Managed a successful sales team of 115+ associates who consistently exceeded sales goals by 7% each month.

Personal Information

Title: District Sales Manager

Timeline

DC Assistant General Manager

The Home Depot
01.2024 - Current

District Sales Manager

The Home Depot
09.2018 - 01.2024

Specialty Sales Manager

The Home Depot
09.2006 - 09.2018

High School Diploma -

George Henry Corliss

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