Shaun Brienza

• Service department, it’s employees, and the overall contribution of the department to the dealerships bottom line
• Hire, train, and progress all the departments employees., parts and service department, it’s employees, and the overall contribution of the department to the dealerships bottom line
• Hire, train, and progress all the departments employees.

• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Set and administered department budgets for expenditures, materials and labor.

Manager parts and service department, it’s employees, and the overall contribution of the department to the dealerships bottom line. Hire, train, and progress all the departments employees.

• Performed any and all needed service, repairs, diagnostic on customer units
• Completed Honda and Mazda Master Technician training as well as 8 of the required ASE Certifications.